Senior Manager, Retirement Solutions & Sales Enablement

Empower Finance; Pateros; On-site; PHP 1,500,000 - 2,700,000; Full time

Job summary

Empower Finance in Manila is seeking a Senior Manager to lead a team supporting Workplace Solution sales, client operations, and sales activities. You will oversee performance, development, and day-to-day operations to meet service and business objectives, partnering with US-based leadership to align priorities.

The role requires 5+ years of relevant experience and proven people leadership, with a focus on process improvement and client satisfaction in a fast-paced environment.

Qualifications

• Bachelor’s degree in a related field or equivalent
• FINRA fingerprinting is required
• FINRA Series 6, 63 and 26 required (or obtained within required timeframe)
• 5+ years of relevant work experience
• Previous management experience leading a client-facing, sales support, service, operations, or similar professional team
• Demonstrated experience attracting, managing, retaining, coaching, and developing staff
• Familiarity with employee benefits and/or retirement plan recordkeeping systems and processes
• Strong leadership, communication, problem-solving, and relationship-management skills
• Ability to manage multiple priorities and lead effectively in a fast-paced, evolving environment
• Intermediate level of autonomy and decision-making, with the ability to appropriately escal

Responsibilities

• Lead, coach, and develop a team of professionals, establishing clear expectations and accountability for individual and team performance.
• Manage hiring, onboarding, performance management, development, engagement, and retention of staff.
• Oversee day-to-day operations and ensure service, quality, productivity, and business objectives are achieved.
• Monitor performance, workload, and staffing needs and take appropriate action to support business priorities.
• Provide leadership and escalation support for complex client, sales, service, and operational matters.
• Ensure work is completed accurately, timely, and in accordance with established procedures, controls, and regulatory requirements.
• Partner closely with U.S.-based leadership and cross-functional teams to align priorities, resolve issues, and support business objectives.
• Identify and implement opportunities to improve processes, efficiency, quality, and the client and partner experience.
• Support business initiatives, organizational change, and the development of new capabilities within the Manila organization.
• Use sound judgment and appropriate decision-making authority, escalating high impact matters to senior management as needed.
• Perform additional leadership responsibilities as business needs and organizational scope evolve.

Skills

Leadership

People management

Communication

Problem-solving

Relationship management

Prioritization

Autonomy

Education

Bachelor’s degree

Job description

Empower Finance in Manila is seeking a Senior Manager to lead a team supporting Workplace Solution sales, client operations, and sales activities. You will oversee performance, development, and day-to-day operations to meet service and business objectives, partnering with US-based leadership to align priorities.

The role requires 5+ years of relevant experience and proven people leadership, with a focus on process improvement and client satisfaction in a fast-paced environment.