Senior Manager – Retirement Solutions & Sales Support

Empower Enterprise Philippines, Inc.; Manila; Hybrid; PHP 2,400,000 - 4,200,000; Full time

Job summary

Empower Enterprise Philippines, Inc. is seeking a Senior Manager to lead a team supporting Workplace Solution sales and client operations. This role partners with U.S.-based leadership to deliver high-quality client experiences while meeting business and regulatory objectives.

You will hire, coach, and develop staff, oversee day-to-day operations, and drive process improvements in a fast-paced environment. Overnight hours may be required.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 5+ years of management experience leading client-facing or sales support teams.
• Experience in benefits/retirement plan recordkeeping is a plus.
• Strong leadership, problem-solving, and relationship-management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead, coach, and develop a team with clear performance expectations.
• Oversee hiring, onboarding, performance management, and retention.
• Ensure service quality, productivity, and achievement of objectives.
• Monitor workload and staffing, adjusting as needed to priorities.
• Provide leadership and escalation support for complex issues.
• Ensure adherence to procedures, controls, and regulatory requirements.
• Collaborate with US leadership and cross-functional teams to align priorities.
• Identify opportunities to improve processes and client experience.

Skills

Leadership

Staff development

Operations management

Cross-functional collaboration

Regulatory compliance

Communication

Budgeting and staffing

CRM familiarity

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Senior Manager is responsible for leading a team of professionals supporting Workplace Solution sales, client operational and sales activities. This role provides leadership and oversight to ensure the team delivers a high-quality experience for clients and internal partners while achieving established business, service, and operational objectives. The Senior Manager is accountable for team performance, talent development, operational effectiveness, and adherence to established processes and regulatory requirements. This role partners closely with U.S.-based leadership and cross-functional teams to support business priorities and continuous improvement. As the Manila organization evolves, the scope of this role may expand to include additional teams, functions, and capabilities.

What you will do

• Lead, coach, and develop a team of professionals, establishing clear expectations and accountability for individual and team performance.
• Manage hiring, onboarding, performance management, development, engagement, and retention of staff.
• Oversee day-to-day operations and ensure service, quality, productivity, and business objectives are achieved.
• Monitor performance, workload, and staffing needs and take appropriate action to support business priorities.
• Provide leadership and escalation support for complex client, sales, service, and operational matters.
• Ensure work is completed accurately, timely, and in accordance with established procedures, controls, and regulatory requirements.
• Partner closely with U.S.-based leadership and cross-functional teams to align priorities, resolve issues, and support business objectives.
• Identify and implement opportunities to improve processes, efficiency, quality, and the client and partner experience.
• Support business initiatives, organizational change, and the development of new capabilities within the Manila organization.
• Use sound judgment and appropriate decision-making authority, escalating high impact matters to senior management as needed.
• Perform additional leadership responsibilities as business needs and organizational scope evolve.

What you will bring

• Bachelor’s degree in a related field or an equivalent combination of education and work experience.
• FINRA fingerprinting is required.
• FINRA Series 6, 63 and 26 required (or obtained within required timeframe) 5+ years of relevant work experience, or an equivalent combination of training and experience.
• Previous management experience leading a client-facing, sales support, service, operations, or similar professional team.
• Demonstrated experience attracting, managing, retaining, coaching, and developing staff.
• Familiarity with employee benefits and/or retirement plan recordkeeping systems and processes.
• Strong leadership, communication, problem-solving, and relationship-management skills.
• Ability to manage multiple priorities and lead effectively in a fast-paced, evolving environment.
• Intermediate level of autonomy and decision-making, with the ability to appropriately escalating high-impact decisions to senior management.
• Experience with staffing, capacity planning, and budgetary responsibility for staffing requirements.
• Demonstrated ability to collaborate cross-functionally with teams such as Legal, Compliance, Systems, Financial Control, Sales, Client Service, and Technical Support.
• Ability to effectively communicate and work with a wide audience, including senior management and frontline associates.
• Proficiency with Microsoft Office applications; experience with Salesforce or similar CRM platforms preferred.
• Fluent English is required.
• Ability to work overnight hours.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

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Remote and Hybrid Positions

For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment will be provided. You may be required to work in the office if you do not have an adequate homework environment and the required internet connection.

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