Remote Senior Manager, Retirement Solutions & Sales Support

Empower Enterprise Philippines, Inc.; Manila; Hybrid; PHP 2,400,000 - 4,200,000; Full time

Job summary

Empower Enterprise Philippines, Inc. is seeking a Senior Manager to lead a team supporting Workplace Solution sales and client operations. This role partners with U.S.-based leadership to deliver high-quality client experiences while meeting business and regulatory objectives.

You will hire, coach, and develop staff, oversee day-to-day operations, and drive process improvements in a fast-paced environment. Overnight hours may be required.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 5+ years of management experience leading client-facing or sales support teams.
• Experience in benefits/retirement plan recordkeeping is a plus.
• Strong leadership, problem-solving, and relationship-management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead, coach, and develop a team with clear performance expectations.
• Oversee hiring, onboarding, performance management, and retention.
• Ensure service quality, productivity, and achievement of objectives.
• Monitor workload and staffing, adjusting as needed to priorities.
• Provide leadership and escalation support for complex issues.
• Ensure adherence to procedures, controls, and regulatory requirements.
• Collaborate with US leadership and cross-functional teams to align priorities.
• Identify opportunities to improve processes and client experience.

Skills

Leadership

Staff development

Operations management

Cross-functional collaboration

Regulatory compliance

Communication

Budgeting and staffing

CRM familiarity

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

Empower Enterprise Philippines, Inc. is seeking a Senior Manager to lead a team supporting Workplace Solution sales and client operations. This role partners with U.S.-based leadership to deliver high-quality client experiences while meeting business and regulatory objectives.

You will hire, coach, and develop staff, oversee day-to-day operations, and drive process improvements in a fast-paced environment. Overnight hours may be required.