Senior Manager – Retirement Solutions & Sales Support

Empower; Taguig; On-site; PHP 2,000,000 - 2,800,000; Full time

Job summary

Empower in Manila seeks a Senior Manager for Retirement Solutions & Sales Support to lead a client-facing team and drive operational excellence. You will oversee hiring, onboarding, performance, and development while ensuring service quality aligns with business objectives.

The role partners with U.S.-based leadership to execute priorities, improve processes, and scale capabilities. Strong managershi p, communication, and strategic thinking are essential in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent combination of education and work experience.
• FINRA fingerprinting is required.
• FINRA Series 6, 63 and 26 required (or obtained within required timeframe).
• 5+ years of relevant work experience with management experience.
• Experience leading client-facing, sales support, service, or operations teams.
• Experience attracting, managing, and developing staff.
• Familiar with employee benefits and retirement plan recordkeeping processes.
• Strong leadership, communication, problem-solving, and relationship-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with staffing, capacity planning, and budgetary responsibility.

Responsibilities

• Lead and develop a team of professionals with clear performance expectations.
• Manage hiring, onboarding, performance, development, and retention.
• Oversee day-to-day operations to meet service and business objectives.
• Monitor workload and staffing; adjust to meet priorities.
• Provide escalation support for complex client, sales, service, and operational matters.
• Ensure work complies with procedures, controls, and regulatory requirements.
• Collaborate with U.S.-based leadership to align priorities and resolve issues.
• Identify process improvements to boost efficiency, quality, and client experience.
• Support organizational change and development of new capabilities in Manila.

Skills

Leadership

Team development

Communication

Relationship management

Problem solving

Strategic planning

Cross-functional collaboration

Client-facing experience

Mentoring

Education

Bachelor's degree in related field

Tools

Salesforce

Microsoft Office

Job description

Senior Manager- Retirement Solutions & Sales Support is responsible for leading a team of professionals supporting Workplace Solution sales, client operational and sales activities. This role provides leadership and oversight to ensure the team delivers a high-quality experience for clients and internal partners while achieving established business, service, and operational objectives.

The Senior Manager is accountable for team performance, talent development, operational effectiveness, and adherence to established processes and regulatory requirements. This role partners closely with U.S.-based leadership and cross-functional teams to support business priorities and continuous improvement. As the Manila organization evolves, the scope of this role may expand to include additional teams, functions, and capabilities.

What you will do

• Lead, coach, and develop a team of professionals, establishing clear expectations and accountability for individual and team performance.
• Manage hiring, onboarding, performance management, development, engagement, and retention of staff.
• Oversee day-to-day operations and ensure service, quality, productivity, and business objectives are achieved.
• Monitor performance, workload, and staffing needs and take appropriate action to support business priorities.
• Provide leadership and escalation support for complex client, sales, service, and operational matters.
• Ensure work is completed accurately, timely, and in accordance with established procedures, controls, and regulatory requirements.
• Partner closely with U.S.-based leadership and cross-functional teams to align priorities, resolve issues, and support business objectives.
• Identify and implement opportunities to improve processes, efficiency, quality, and the client and partner experience.
• Support business initiatives, organizational change, and the development of new capabilities within the Manila organization.
• Use sound judgment and appropriate decision-making authority, escalating high impact matters to senior management as needed.
• Perform additional leadership responsibilities as business needs and organizational scope evolve.

What you will bring

• Bachelor’s degree in a related field or an equivalent combination of education and work experience.
• FINRA fingerprinting is required.
• FINRA Series 6, 63 and 26 required (or obtained within required timeframe)
• 5+ years of relevant work experience, or an equivalent combination of training and experience.
• Previous management experience leading a client-facing, sales support, service, operations, or similar professional team.
• Demonstrated experience attracting, managing, retaining, coaching, and developing staff.
• Familiarity with employee benefits and/or retirement plan recordkeeping systems and processes.
• Strong leadership, communication, problem-solving, and relationship-management skills.
• Ability to manage multiple priorities and lead effectively in a fast-paced, evolving environment.
• Intermediate level of autonomy and decision-making, with the ability to appropriately escalat high-impact decisions to senior management.
• Experience with staffing, capacity planning, and budgetary responsibility for staffing requirements.
• Demonstrated ability to collaborate cross-functionally with teams such as Legal, Compliance, Systems, Financial Control, Sales, Client Service, and Technical Support.
• Ability to effectively communicate and work with a wide audience, including senior management and frontline associates.
• Proficiency with Microsoft Office applications; experience with Salesforce or similar CRM platforms preferred.