Senior Retirement Solutions Lead — Sales & Ops

emPower; Taguig; On-site; PHP 1,500,000 - 2,300,000; Full time

Job summary

emPower in Manila seeks a Senior Manager- Retirement Solutions & Sales Support to lead a professional team supporting Workplace Solution sales and client operations. You will drive performance, talent development, and adherence to regulatory requirements while partnering with US leadership to meet business priorities.

Ideal candidates bring 5+ years in management, fluent English, and experience with retirement plan processes; FINRA details are not specified for this role.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in relevant roles; management experience.
• Fluent English; strong communication skills.
• Experience with sales support, service, or operations teams.
• Familiarity with retirement plans or employee benefits is a plus.
• Proficiency with Microsoft Office; Salesforce or similar CRM preferred.

Responsibilities

• Lead and develop a team of professionals to meet sales and service objectives.
• Oversee hiring, onboarding, performance management, and staff development.
• Ensure day-to-day operations meet service, quality, and productivity targets.
• Monitor workload and staffing; adjust resources accordingly.
• Provide escalation support for complex client, sales, or operational issues.
• Ensure adherence to procedures, controls, and regulatory requirements.
• Collaborate with US leadership and cross-functional teams to align priorities.
• Identify process improvements to enhance client and partner experience.
• Support organizational changes and development of new capabilities in Manila.

Skills

Leadership

Communication

Problem solving

Relationship management

Multi-priority management

Autonomy

English fluency

Education

Bachelor's degree

Tools

Microsoft Office

Salesforce

Job description

emPower in Manila seeks a Senior Manager- Retirement Solutions & Sales Support to lead a professional team supporting Workplace Solution sales and client operations. You will drive performance, talent development, and adherence to regulatory requirements while partnering with US leadership to meet business priorities.

Ideal candidates bring 5+ years in management, fluent English, and experience with retirement plan processes; FINRA details are not specified for this role.