Senior Manager - Retirement Plan Implementation

Empower; Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Empower in Manila, Philippines, seeks a Senior Manager Implementation to lead a team of 6–15 consultants installing new retirement plan sales. You will interact with sponsors, advisers, and internal teams to deliver solutions and ensure program success.

Responsibilities include staff development, quality assurance, and change management for new offerings, while coordinating with sales and relationship teams to optimize service and outcomes.

Qualifications

• Bachelor’s degree or related work experience.
• 7 years related work experience and 2-3 years management experience.
• In-depth knowledge of the retirement industry and recordkeeping systems.
• In-depth IRS/DOL reporting knowledge.
• In-depth regulatory compliance knowledge.
• Must be fluent in English.
• Must be available to work overnight hours.
• FINRA fingerprinting required.

Responsibilities

• Oversee a team of 6 - 15 associates responsible for the installation of new retirement plan sales.
• Staff training, mentoring, quality standards, reporting, disciplinary action, motivation, managing managers to identify staffing levels to projected volume with overtime/vacations and forecasting strategies.
• Ensure that quality assurance, survey results and gain loss standards are upheld with direct reports.
• Provide change management leadership to new product offerings, process changes, regulatory requirements and service model enhancements.
• Perform conference calls and consult on incoming work with client contacts including partner(s) sales and relationship/account managers, internal departments, plan sponsors, financial advisers, third party administrators and/or prior providers.
• Respond to partner representatives and clients with appropriate resolutions on escalated issues.
• Discuss issues and trends with subordinates, peers and relationship management.
• Ensure that conversion deadlines are met within the team and workloads balanced through review of staff volume.
• Lead projects to improve processes that enhance client and/or staff experience.
• Work with sales, relationship management and other operational teams on process optimization and service standards.
• Participate in finals presentations, site visits and RPF responses.

Skills

Leadership experience

Management experience

English fluency

Overnight work availability

Regulatory knowledge

Analytical skills

Education

Bachelor's degree or related work experience

Tools

Recordkeeping systems

IRS/DOL reporting tools

Plan documents & provisions

Job description

Empower in Manila, Philippines, seeks a Senior Manager Implementation to lead a team of 6–15 consultants installing new retirement plan sales. You will interact with sponsors, advisers, and internal teams to deliver solutions and ensure program success.

Responsibilities include staff development, quality assurance, and change management for new offerings, while coordinating with sales and relationship teams to optimize service and outcomes.