Senior Manager – Retirement Solutions & Sales Support

Empower; Taguig; Presencial; PHP 1.500.000 - 2.300.000; Jornada completa

Descripción de la vacante

emPower in Manila seeks a Senior Manager- Retirement Solutions & Sales Support to lead a professional team supporting Workplace Solution sales and client operations. You will drive performance, talent development, and adherence to regulatory requirements while partnering with US leadership to meet business priorities.

Ideal candidates bring 5+ years in management, fluent English, and experience with retirement plan processes; FINRA details are not specified for this role.

Formación

• Bachelor's degree or equivalent experience.
• 5+ years in relevant roles; management experience.
• Fluent English; strong communication skills.
• Experience with sales support, service, or operations teams.
• Familiarity with retirement plans or employee benefits is a plus.
• Proficiency with Microsoft Office; Salesforce or similar CRM preferred.

Responsabilidades

• Lead and develop a team of professionals to meet sales and service objectives.
• Oversee hiring, onboarding, performance management, and staff development.
• Ensure day-to-day operations meet service, quality, and productivity targets.
• Monitor workload and staffing; adjust resources accordingly.
• Provide escalation support for complex client, sales, or operational issues.
• Ensure adherence to procedures, controls, and regulatory requirements.
• Collaborate with US leadership and cross-functional teams to align priorities.
• Identify process improvements to enhance client and partner experience.
• Support organizational changes and development of new capabilities in Manila.

Conocimientos

Leadership

Communication

Problem solving

Relationship management

Multi-priority management

Autonomy

English fluency

Educación

Bachelor's degree

Herramientas

Microsoft Office

Salesforce

Descripción del empleo

The Senior Manager- Retirement Solutions & Sales Support is responsible for leading a team of professionals supporting Workplace Solution sales, client operational and sales activities. This role provides leadership and oversight to ensure the team delivers a high-quality experience for clients and internal partners while achieving established business, service, and operational objectives.

The Senior Manager is accountable for team performance, talent development, operational effectiveness, and adherence to established processes and regulatory requirements. This role partners closely with U.S.-based leadership and cross-functional teams to support business priorities and continuous improvement. As the Manila organization evolves, the scope of this role may expand to include additional teams, functions, and capabilities.

What you will do

• Lead, coach, and develop a team of professionals, establishing clear expectations and accountability for individual and team performance.
• Manage hiring, onboarding, performance management, development, engagement, and retention of staff.
• Oversee day-to-day operations and ensure service, quality, productivity, and business objectives are achieved.
• Monitor performance, workload, and staffing needs and take appropriate action to support business priorities.
• Provide leadership and escalation support for complex client, sales, service, and operational matters.
• Ensure work is completed accurately, timely, and in accordance with established procedures, controls, and regulatory requirements.
• Partner closely with U.S.-based leadership and cross-functional teams to align priorities, resolve issues, and support business objectives.
• Identify and implement opportunities to improve processes, efficiency, quality, and the client and partner experience.
• Support business initiatives, organizational change, and the development of new capabilities within the Manila organization.
• Use sound judgment and appropriate decision-making authority, escalating high impact matters to senior management as needed.
• Perform additional leadership responsibilities as business needs and organizational scope evolve.

What you will bring

• Bachelor's degree in a related field or an equivalent combination of education and work experience.
• FINRA fingerprinting is required.
• FINRA Series 6, 63 and 26 required (or obtained within required timeframe)
• 5+ years of relevant work experience, or an equivalent combination of training and experience.
• Previous management experience leading a client-facing, sales support, service, operations, or similar professional team.
• Demonstrated experience attracting, managing, retaining, coaching, and developing staff.
• Familiarity with employee benefits and/or retirement plan recordkeeping systems and processes.
• Strong leadership, communication, problem-solving, and relationship-management skills.
• Ability to manage multiple priorities and lead effectively in a fast-paced, evolving environment.
• Intermediate level of autonomy and decision-making, with the ability to appropriately escalation high-impact decisions to senior management.
• Experience with staffing, capacity planning, and budgetary responsibility for staffing requirements.
• Demonstrated ability to collaborate cross-functionally with teams such as Legal, Compliance, Systems, Financial Control, Sales, Client Service, and Technical Support.
• Ability to effectively communicate and work with a wide audience, including senior management and frontline associates.
• Proficiency with Microsoft Office applications; experience with Salesforce or similar CRM platforms preferred.
• Fluent English is required.
• Ability to work overnight hours.