Senior Implementation Leader – Retirement Plans

Empower; Taguig; On-site; PHP 1,500,000 - 2,300,000; Full time

Job summary

Empower is seeking a Senior Manager Implementation to lead a team of 6–15 associates dedicated to installing new retirement plan sales. The role emphasizes staff development, quality standards, and proactive problem-solving in a complex regulatory environment.

You will coordinate with sales, relationship management, and service teams while ensuring deadlines, workload balance, and effective change management for new product offerings and service models.

Qualifications

• Bachelor’s degree or related work experience.
• 7 years related work experience and 2-3 years management experience.
• In-depth knowledge of the retirement industry, recordkeeping systems, plan documents.
• In-depth IRS/DOL reporting knowledge.
• In-depth regulatory compliance knowledge.
• Must be fluent in English.
• Must be available to work overnight hours.
• FINRA fingerprinting required.

Responsibilities

• Oversee a team of 6 - 15 associates responsible for the installation of new retirement plan sales.
• Staff training, mentoring, quality standards, reporting, disciplinary action, motivation, managing managers to identify appropriate staffing levels to projected volume with overtime/vacations and forecasting strategies, timely performance appraisals and salary/promotion/merit increase recommendations.
• Ensure that quality assurance, survey results and gain loss standards are upheld with direct reports.
• Provide change management leadership to new product offerings, process changes, regulatory requirements and service model enhancements.
• Perform conference calls and consult on incoming work with various client contacts including partner(s) sales and relationship/account managers, various internal departments, plan sponsors, financial advisers, third party administrators and/or prior providers.
• Respond to partner representatives and clients (including advisors, consultants and third party administrators) with appropriate resolutions on escalated issues.
• Discuss issues and trends with subordinates, peers and relationship management.
• Ensure that conversion deadlines are met within the team and that workloads remain balanced through continuous review of staff volume.
• Lead projects which are designed to improve processes that enhance client and/or staff experience.
• Work with sales, relationship management and other operational and service teams on process optimization, shared metric accountability, service standards and overall partnership health.
• Participate in finals presentations, site visits and RPF responses

Skills

Leadership

Team management

Process improvement

Communication

Regulatory knowledge

Retirement industry knowledge

Client interaction

Overnight shift

Education

Bachelor’s degree

Job description

Empower is seeking a Senior Manager Implementation to lead a team of 6–15 associates dedicated to installing new retirement plan sales. The role emphasizes staff development, quality standards, and proactive problem-solving in a complex regulatory environment.

You will coordinate with sales, relationship management, and service teams while ensuring deadlines, workload balance, and effective change management for new product offerings and service models.