Customer Success Manager

Lexie Staffing co.; Iloilo City; On-site; PHP 1,783,590 - 2,378,121; Full time

Job summary

A dynamic staffing agency is seeking a Client Success Manager in Iloilo City. The role involves overseeing team performance, managing client communications, and ensuring satisfaction through effective relationship management. Candidates should have at least 2 years of experience in managing accounts and online sales with a strong ability to work independently and collaboratively. This position offers a chance to engage closely with clients and internal teams to drive successful campaign implementations.

Qualifications

• Minimum 2 years of experience in managing mid-size to enterprise accounts.
• Experience in online sales with proven ability to close deals.
• Strong ability to work independently and collaboratively.

Responsibilities

• Maintain strong relationships with clients and stakeholders.
• Serve as the primary liaison for clients and drive campaign success.
• Monitor client accounts using CRM tools.

Skills

Client relationship management

Online sales

Negotiation

Communication

B2B lead generation

Tools

HubSpot

Job description

Client Success Managers are responsible for overseeing the team’s overall performance – from their work efficiency to campaign status. They also represent the company throughout campaigns and when interacting with clients, reporting every aspect of it.

Qualifications

• Minimum 2 years of experience in managing mid-size to enterprise accounts, focusing on handling global companies in regions such as the US and EU.
• Minimum 2 years of experience in online sales, with a demonstrated ability to develop leads and close deals in a digital environment.
• Proven track record in onboarding, managing, and retaining clients, reflecting a high rate of client satisfaction and account renewal.
• Proficient in navigating complex client environments, addressing challenges, and aligning our solutions with client needs.
• Proficient in negotiation and communication, leveraging expertise in relevant sales technologies to close deals.
• Strong ability to work both independently and collaboratively in a dynamic, fast-paced environment.
• Exceptional communication and storytelling skills, capable of engaging with key decision-makers and C-level executives.
• Technical background in B2B lead generation and sales processes is desirable.
• Prior sales or marketing experience in a client-facing role is an advantage.

Responsibilities

• Cultivate and maintain strong relationships (ensuring Callbox is a trusted partner) with clients, ranging from key stakeholders to C-level executives.
• Serve as the primary liaison for clients, closely collaborating with internal and external stakeholders to drive successful campaign implementation and demonstrate service value.
• Be the voice of the client within Callbox, addressing needs and advocating for client interests.
• Manage client communications and operations, including setting up and leading both personal and group meetings (virtual and in-person) to maximize engagement and uncover new opportunities.
• Incorporate regular, in-depth performance reporting to clients, offering insights and actionable recommendations based on program data.
• Ensure diligent alignment with and achievement of client-specific Key Performance Indicators (KPIs), adapting strategies as necessary to meet these targets within the agreed timeframes.
• Monitor and manage client accounts using CRM tools like HubSpot, tracking key performance indicators and client engagement metrics.
• Engage in client acquisition activities, including delivering sales presentations, nurturing leads, and closing deals, aimed at broadening our client network and advancing business development.
• Participate actively in product development discussions, roadmap planning, and execution, ensuring that client feedback is integrated into Callbox’s offerings.
• Focus on minimizing client attrition by employing strategic renewal tactics and addressing potential concerns proactively to ensure continued client engagement and satisfaction.
• Perform other tasks as directed by supervisors or the CEO.