Senior Manager, Business Excellence & Process Improvement

SAGILITY PHILIPPINES B.V. BRANCH OFFICE; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is seeking a seasoned Manager in the BPO/contact center sector with a strong track record in process improvement and quality audits. The role requires a Bachelor's degree and at least two years of managerial experience, plus Lean Six Sigma certification.

The ideal candidate will lead teams, drive performance, and foster a culture of disciplined operations while partnering with internal and external stakeholders to optimize service delivery.

Qualifications

• Bachelor's Degree in related field from a four-year college or university
• Minimum 2 years experience as a Manager preferably in the BPO/contact center industry + exposure to continuous/process improvement
• Advance experience with quality audits and audit hosting
• Lean Six Sigma Belt Certified

Skills

Communication Skills

Computer Literacy

Interpersonal Skills

Work Organization

Adaptability

Performance Management

People Management

Discipline Management

Conflict Management

Fiscal Management

Process Improvement

Business Process Knowledge

Problem Solving

Presentation Skills

Business Acumen

Facilitation Skills

Analytical Skills

Education

Bachelor's Degree in related field

Job description

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is seeking a seasoned Manager in the BPO/contact center sector with a strong track record in process improvement and quality audits. The role requires a Bachelor's degree and at least two years of managerial experience, plus Lean Six Sigma certification.

The ideal candidate will lead teams, drive performance, and foster a culture of disciplined operations while partnering with internal and external stakeholders to optimize service delivery.