Senior Manager, Six Sigma & Process Improvement

Recruitify_HR; Pampanga; Hybrid; PHP 1,785,600 - 2,008,800; Full time

Benefits offered by this job

Basic Salary: ₱160,000/month

Allowance: ₱20,650/month

Performance Bonus: Quarterly

Relocation Assistance: Discussed during interview

Equity Incentive Plan

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A dynamic HR consultancy is seeking a Senior Manager – Process Improvement to drive Six Sigma and Service Excellence initiatives within a BPO environment in Pampanga. This role requires 5-8 years of BPO experience, strong managerial skills, and Six Sigma certification. The ideal candidate will lead efficiency projects, identify business gaps, and work towards achieving performance targets. Competitive compensation and flexible work arrangement offered.

Qualifications

• 5–8 years experience in collections or banking accounts in BPO.
• At least 5 years managerial experience in BPO.
• Lean Six Sigma Greenbelt or Blackbelt Certified.

Responsibilities

• Lead Lean Six Sigma and process improvement projects across operations.
• Identify business gaps and implement data-driven solutions.
• Drive efficiency, cost savings, and revenue improvement initiatives.

Skills

Process Improvement and Continuous Improvement

Six Sigma and DMAIC methodology

Stakeholder and Change Management

Strategic Thinking and Problem Solving

Data Analysis and Reporting

Education

Bachelor’s Degree in any field

Job description

A dynamic HR consultancy is seeking a Senior Manager – Process Improvement to drive Six Sigma and Service Excellence initiatives within a BPO environment in Pampanga. This role requires 5-8 years of BPO experience, strong managerial skills, and Six Sigma certification. The ideal candidate will lead efficiency projects, identify business gaps, and work towards achieving performance targets. Competitive compensation and flexible work arrangement offered.