Manager/Senior Mgr - Business Excellence/Continuous Improvement

SAGILITY PHILIPPINES B.V. BRANCH OFFICE; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is seeking a seasoned Manager in the BPO/contact center sector with a strong track record in process improvement and quality audits. The role requires a Bachelor's degree and at least two years of managerial experience, plus Lean Six Sigma certification.

The ideal candidate will lead teams, drive performance, and foster a culture of disciplined operations while partnering with internal and external stakeholders to optimize service delivery.

Qualifications

• Bachelor's Degree in related field from a four-year college or university
• Minimum 2 years experience as a Manager preferably in the BPO/contact center industry + exposure to continuous/process improvement
• Advance experience with quality audits and audit hosting
• Lean Six Sigma Belt Certified

Skills

Communication Skills

Computer Literacy

Interpersonal Skills

Work Organization

Adaptability

Performance Management

People Management

Discipline Management

Conflict Management

Fiscal Management

Process Improvement

Business Process Knowledge

Problem Solving

Presentation Skills

Business Acumen

Facilitation Skills

Analytical Skills

Education

Bachelor's Degree in related field

Job description

Education and/or Experience:

• Bachelor's Degree in related field from a four-year college or university
• Minimum 2 years experience as a Manager preferably in the BPO/contact center industry + exposure to continuous/process improvement
• Advance experience with quality audits and audit hosting
• Lean Six Sigma Belt Certified

COMPETENCY REQUIREMENTS:

• Communication Skills
• Computer Literacy
• Interpersonal Skills
• Work Organization
• Adaptability
• Performance Management
• People Management
• Discipline Management
• Conflict Management
• Fiscal Management
• Process Improvement
• Business Process Knowledge
• Problem Solving
• Presentation Skills
• Business Acumen
• Facilitation Skills
• Analytical Skills

MANDATORY SKILLS:

• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
• Demonstrated ability to mentor, coach and provide direction to a team of employees
• Demonstrated ability to take initiative and ownership with focus on continuous improvement
• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
• Solid understanding of the organization's business operations and industry