Senior Manager, Process Improvement & Six Sigma Lead

Recruitify_HR; Pampanga; Hybrid; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Allowance - 20,650

Relocation assistance

Job summary

A recruitment agency is seeking a Manager/Sr Manager for Process Improvement in Pampanga. The ideal candidate will manage Six Sigma initiatives and improve processes while achieving financial goals. Requirements include a Bachelor's degree, 5+ years in BPO collections, and Lean Six Sigma certification. The role involves working on-site or hybrid, focusing on efficiency and compliance to enhance customer experience and operational metrics.

Qualifications

• 5+ years of experience in collections or banking accounts in BPO setting.
• Lean Six Sigma Greenbelt or Blackbelt Certified.
• At least 5 years of managerial experience in the BPO industry.

Responsibilities

• Lead Six Sigma initiatives across the enterprise.
• Innovate and execute process improvement projects.
• Achieve Platinum Standards in Client metrics.

Skills

Six Sigma practices

Project Management

Strategic thinking

Change management

Stakeholder management

Education

Bachelor's Degree in any field

Job description

A recruitment agency is seeking a Manager/Sr Manager for Process Improvement in Pampanga. The ideal candidate will manage Six Sigma initiatives and improve processes while achieving financial goals. Requirements include a Bachelor's degree, 5+ years in BPO collections, and Lean Six Sigma certification. The role involves working on-site or hybrid, focusing on efficiency and compliance to enhance customer experience and operational metrics.