Quality Assurance Manager: Process Excellence & Client Quality

Infosys BPM Philippines; Taguig; On-site; PHP 1,200,000 - 1,600,000; Full time

Job summary

Infosys BPM Philippines is seeking a Quality Manager to ensure quality adherence across processes while managing client engagement reviews and corrective actions. The ideal candidate will possess a Bachelor's degree and at least 6-8 years of professional quality management experience in a shared services or BPO environment.

Key responsibilities include conducting audits, driving productivity improvements, and providing quality training. Strong interpersonal and analytical skills are essential, along with Six Sigma Green Belt certification.

Qualifications

• At least 6-8 years professional experience in Quality within a shared services or BPO.
• Experience in non-voice operations required.
• Willingness to work on shifting schedules in BGC.

Responsibilities

• Ensure adherence to quality framework for existing and new processes.
• Conduct engagement specific verification audits to identify gaps.
• Drive ideation for productivity improvement opportunities in the account.

Skills

Excellent interpersonal skills

Analytical skills

Communication skills

Ability to multi-task

Education

Bachelor's degree in any field

Tools

Six Sigma Green Belt Certification

Lean certification

ISO certification

Job description

Infosys BPM Philippines is seeking a Quality Manager to ensure quality adherence across processes while managing client engagement reviews and corrective actions. The ideal candidate will possess a Bachelor's degree and at least 6-8 years of professional quality management experience in a shared services or BPO environment.

Key responsibilities include conducting audits, driving productivity improvements, and providing quality training. Strong interpersonal and analytical skills are essential, along with Six Sigma Green Belt certification.