Business Excellence & Quality Improvement Manager

Sagility Philippines B.V Branch; Quezon City; On-site; PHP 900,000 - 1,400,000; Full time

Job summary

Sagility Philippines B.V Branch in Quezon City is seeking a CI Manager - Business Excellence to monitor and evaluate customer interactions across channels, delivering actionable insights to raise quality, CSAT, and operational performance. The role also includes coaching, process improvement, and HIPAA compliance oversight.

You will establish and sustain Quality Information Security Management System controls, lead internal audits, and drive Lean Six Sigma initiatives with cross‑functional teams

Qualifications

• Able to establish, implement and continuously improve quality information security policies.
• Able to report information security incidents promptly to authorities.
• Participate in training and awareness programs for QISMS & HIPAA.

Responsibilities

• Define and manages client performance objectives.
• Meet client SLAs for quality and audits.
• Manage quality systems, processes, and procedures.
• Plan and conduct internal quality assurance audits.
• Ensure compliance with internal procedures and SOPs.
• Coordinate action plans and follow-up on quality issues.
• Lead audits and host inspections with stakeholders.
• Serve as quality liaison to resolve issues and improve customer satisfaction.
• Lead investigations of production/quality problems.
• Develop client relationships and coach team members.
• Drive cross-functional process improvements and Lean Six Sigma projects.

Skills

Quality management

HIPAA knowledge

Info security

Education

4-year college degree

Job description

Sagility Philippines B.V Branch in Quezon City is seeking a CI Manager - Business Excellence to monitor and evaluate customer interactions across channels, delivering actionable insights to raise quality, CSAT, and operational performance. The role also includes coaching, process improvement, and HIPAA compliance oversight.

You will establish and sustain Quality Information Security Management System controls, lead internal audits, and drive Lean Six Sigma initiatives with cross‑functional teams