Sr Manager Process Improvement

J-K Network Services; Pampanga; On-site; PHP 1,624,896 - 1,946,304; Full time

Job summary

J-K Network Services, located in Pampanga, Philippines, is seeking a Sr Manager Process Improvement to lead the execution of service excellence strategies. This role requires at least 8-10 years of managerial experience in process improvement, preferably within a BPO environment.

The ideal candidate will manage cross-functional projects and work collaboratively with operations and leadership teams. This position operates on a hybrid setup, offering competitive compensation including a basic pay of Php160,000 plus allowances.

Qualifications

• Bachelor’s degree in any related field.
• At least 8-10 years of experience in a managerial role focusing on process improvement.
• Experience in a BPO company is an advantage.

Responsibilities

• Develop and execute service excellence strategies.
• Lead cross-functional improvement projects.
• Partner with operations and leadership teams.
• Ensure adherence to standards and report on project progress.

Skills

8-10 years of experience in Process Improvement

Leadership skills

Cross-functional collaboration

Education

Bachelor’s degree in any related field

Job description

Job Overview

Client Profile: The organization operates through a globally distributed delivery model that combines regional expertise with centralized process excellence. This approach ensures operational flexibility, service continuity, and consistent quality across client engagements.

Position Details

Position: Sr Manager Process Improvement (Service Excellence)

Company Industry: BPO Company

Salary Offer: Php160,000 basic pay + allowances

Work Setup: Hybrid Setup

Qualifications

• Bachelor’s degree in any related field.
• With at least 8-10 years of experience as Sr Manager Process Improvement (Service Excellence).
• Experience working in a BPO Company is an advantage.
• Amendable to work in a shifting Schedule.
• Amendable to work in Hybrid Setup.

Responsibilities

• Develop and execute service excellence strategies, lead transformation projects, and drive a culture of continuous improvement.
• Lead cross-functional improvement projects, from scoping and analysis to implementation and monitoring results.
• Partner with operations, client, and leadership teams to achieve goals and implement changes.
• Ensure adherence to standards (SOW, regulations) and report on project progress and impact.