Senior Logistics Operations Team Lead - Customer Experience

Maersk; Pasig; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

Maersk invites applications for a Customer Experience leadership role in Pasig. You will lead a team of agents serving a diverse customer portfolio, focusing on non-physical and outsourced products, while driving CX strategy and efficiency initiatives.

You will foster strong customer relationships, monitor satisfaction, and collaborate with cross-functional teams to deliver value-added services and improved outcomes.

Qualifications

• 3+ years of recent leadership experience in the logistics industry.
• Bachelor’s degree in Supply Chain, Logistics, or a relevant discipline.
• Strong business acumen and excellent commercial knowledge of the local market landscape.
• Continuous growth and improvement mindset with a global orientation.
• Open to working a day shift schedule and onsite arrangement.

Responsibilities

• Lead a team of agents managing a portfolio of customers, optimizing delivery of non-physical and outsourced physical products.
• Drive adoption of our digital solutions for customers and CX teams, and design cost-saving plans.
• Build strong relationships with customers, monitor satisfaction, and drive local improvements.
• Lead cross-functional collaboration with GSC and accelerate efficiency.
• Onboard and coach new and existing team members to build a productive, consultative team.

Skills

Leadership

CX management

Team coaching

Cross-functional

Strategic planning

Education

Bachelor's degree in Supply Chain/Logistics

Job description

Maersk invites applications for a Customer Experience leadership role in Pasig. You will lead a team of agents serving a diverse customer portfolio, focusing on non-physical and outsourced products, while driving CX strategy and efficiency initiatives.

You will foster strong customer relationships, monitor satisfaction, and collaborate with cross-functional teams to deliver value-added services and improved outcomes.