Global Logistics: Customer Experience & Operations Lead

Maersk Global Service Centres Philippines Limited; Pasig; On-site; PHP 420,000 - 620,000; Full time

Job summary

Maersk Global Service Centres Philippines Limited in Pasig is seeking a Customer Service Support professional to drive end-to-end logistics service delivery, manage customer relationships, and ensure SLA/KPI compliance across shipments.

You will collaborate with cross-functional teams, analyze customer needs, and contribute to continuous improvement initiatives while maintaining a highly customer-centric approach in a mid-shift, on-site setting.

Qualifications

• Bachelor’s Degree in Logistics/Supply Chain related fields preferred or any course.

Responsibilities

• Meet relevant SLAs and customer-specific KPIs consistently.
• Adhere to standard processes and customer-specific IOPs to ensure operational compliance. Ensure smooth execution of end-to-end shipments by coordinating with internal and external stakeholders.
• Act as a customer advocate and key point of contact
• Actively develop a strong understanding of customers’ businesses, priorities, and pain points.
• Use customer insights to inform SMEs and identify improvement opportunities.
• Share relevant customer knowledge with internal teams to enhance collaboration and alignment.

Skills

English communication

MS Office

Customer service

Stakeholder management

Account management

Education

Bachelor’s Degree in Logistics/Supply Chain or related fields

Tools

MS Office (Excel, Word, Outlook, PowerPoint)

Job description

Maersk Global Service Centres Philippines Limited in Pasig is seeking a Customer Service Support professional to drive end-to-end logistics service delivery, manage customer relationships, and ensure SLA/KPI compliance across shipments.

You will collaborate with cross-functional teams, analyze customer needs, and contribute to continuous improvement initiatives while maintaining a highly customer-centric approach in a mid-shift, on-site setting.