Senior Logistics CX & End-to-End Operations Lead

A.P. Moller - Maersk; Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

Maersk in Pasig City, Philippines, is seeking a Customer Service Support professional to ensure timely, accurate handling of shipments within the Global 500 company framework. You will interact daily with colleagues across borders, managing SLA/KPIs, and acting as a key customer contact to understand needs and drive improvements.

The role requires 2 years of related experience, fluency in Spanish and English, and proficiency in MS Office.

Qualifications

• Bachelor’s degree in logistics or related field; undergraduate acceptable.
• Fluent in Spanish and English (verbal & written).
• Minimum 2 years in customer service support within logistics/shipping.
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Meet relevant SLAs and customer KPIs consistently.
• Coordinate end-to-end shipments with internal and external stakeholders.
• Act as a customer advocate and primary point of contact.
• Develop understanding of customers’ business, priorities and pain points.
• Share customer insights with internal teams to improve collaboration.

Skills

Lead Logistics

Stakeholder management

Change management

Customer-centric

Spanish language

English language

MS Office

Education

Bachelor’s Degree in Logistics/Supply Chain

Tools

MS Office

Excel

PowerPoint

Outlook

Word

Job description

Maersk in Pasig City, Philippines, is seeking a Customer Service Support professional to ensure timely, accurate handling of shipments within the Global 500 company framework. You will interact daily with colleagues across borders, managing SLA/KPIs, and acting as a key customer contact to understand needs and drive improvements.

The role requires 2 years of related experience, fluency in Spanish and English, and proficiency in MS Office.