Global Logistics Experience & Operations Leader

A.P. Moller - Maersk; Manila; On-site; PHP 446,000 - 670,000; Full time

Job summary

Maersk is hiring for a Customer Service Support role based in Pasig City. You will ensure end-to-end shipment execution, maintain SLAs and KPIs, and coordinate with internal and external stakeholders in a global logistics environment.

The role requires strong communication, stakeholder management, and a customer-centric mindset, with experience in Change Management and international exposure. Working from the office in Pasig, mid-shift hours are expected.

Qualifications

• Bachelor’s degree in Logistics/Supply Chain related fields is preferred.
• Two years of experience in Customer Service Support within logistics/shipping acceptable.
• Proficient in MS Office: Excel, Word, Outlook and PowerPoint.

Responsibilities

• Meet relevant SLAs and customer KPIs consistently.
• Adhere to standard processes and IOPs for end-to-end shipments with internal/external stakeholders.
• Act as a customer advocate and main point of contact.
• Develop understanding of customers’ businesses, priorities, and pain points.
• Use customer insights to inform SMEs and identify improvements.
• Share customer knowledge with internal teams to improve collaboration.

Skills

Lead Logistics

Change Management

Communication

Stakeholder management

Customer-centric

International experience

Education

Bachelor’s degree in Logistics/Supply Chain related fields

College undergraduate acceptable

Tools

MS Excel

MS Word

MS Outlook

MS PowerPoint

Job description

Maersk is hiring for a Customer Service Support role based in Pasig City. You will ensure end-to-end shipment execution, maintain SLAs and KPIs, and coordinate with internal and external stakeholders in a global logistics environment.

The role requires strong communication, stakeholder management, and a customer-centric mindset, with experience in Change Management and international exposure. Working from the office in Pasig, mid-shift hours are expected.