Senior Logistics Customer Experience & Operations Lead

A.P. Moller - Maersk; Pasig; On-site; PHP 480,000 - 640,000; Full time

Job summary

Maersk, a global logistics leader, is hiring in Pasig for a customer service role within shipping. The job involves coordinating end-to-end shipments, meeting SLAs, and acting as the primary customer contact.

You will analyze customer needs, drive improvements, and collaborate with internal teams to ensure service excellence. We seek at least 2 years in customer service in logistics, with strong English communication and MS Office proficiency.

Qualifications

• Bachelor's degree in logistics or related field preferred.
• Fluent in English and Spanish written and spoken.
• Minimum 2 years of customer service in shipping or logistics.

Responsibilities

• Meet SLAs and KPIs while coordinating end-to-end shipments.
• Act as customer advocate and primary contact for clients.
• Develop understanding of customer needs and identify improvements.
• Share customer knowledge to enhance internal collaboration.

Skills

Lead Logistics

Stakeholder mgmt

Change Management

Customer focus

Education

Bachelor's Degree in Logistics

Tools

MS Office

Excel

PowerPoint

Outlook

Job description

Maersk, a global logistics leader, is hiring in Pasig for a customer service role within shipping. The job involves coordinating end-to-end shipments, meeting SLAs, and acting as the primary customer contact.

You will analyze customer needs, drive improvements, and collaborate with internal teams to ensure service excellence. We seek at least 2 years in customer service in logistics, with strong English communication and MS Office proficiency.