Senior Logistics CX & Operations Lead

Damco Spain SL; Pasig; On-site; PHP 900,000 - 1,350,000; Full time

Job summary

Maersk is seeking a Lead Logistics Customer Experience & Operations Senior Specialist to drive reliable shipment execution, meet customer requirements, and push continuous improvement in a global setting. The role emphasizes end-to-end Lead Logistics processes and on-time service delivery in a varied customer environment.

Based in a dynamic, onsite team, the position collaborates with cross-functional partners to optimize operations, manage escalations, and implement digital transformation

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business or related field.
• Typically 2–5+ years of experience in logistics, customer operations or finance operations.
• Proven track record in end-to-end Lead Logistics operations and customer servicing.
• Experience meeting KPIs and SLAs; handling escalations and problem-solving.
• Strong English communication; customer-centric mindset and analytical skills.

Responsibilities

• Ensure consistent service delivery aligned with customer expectations and standards.
• Understand customer requirements to tailor service delivery.
• Lead priority topics, onboard and train new team members.
• Maintain and update SOPs and SLAs.
• Coordinate end-to-end shipment execution with internal and external stakeholders.
• Act as key customer contact and advocate.
• Share customer insights to drive improvements with SMEs.
• Support digital transformation and continuous improvement initiatives.

Skills

Logistics operations

Customer service

Process improvement

English communication

Education

Bachelor's degree in Logistics, Supply Chain, Business

Job description

Maersk is seeking a Lead Logistics Customer Experience & Operations Senior Specialist to drive reliable shipment execution, meet customer requirements, and push continuous improvement in a global setting. The role emphasizes end-to-end Lead Logistics processes and on-time service delivery in a varied customer environment.

Based in a dynamic, onsite team, the position collaborates with cross-functional partners to optimize operations, manage escalations, and implement digital transformation