Senior Logistics Operations & Customer Experience Lead

Damco Spain SL

Hinoba-an

On-site

PHP 446,000 - 781,000

Full time

25 hours ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Maersk seeks a Lead Logistics Customer Experience & Operations Specialist to own job files, prepare and update shipping documents and customer invoices, and act as the primary contact for customers. You will ensure reliable shipment execution, foster strong customer relationships, and collaborate with cross-functional teams to meet service targets.

You will work in a fast-paced, international setting, supporting continuous improvement and digital transformation while aligning with customer

Qualifications

Bachelor’s degree in Logistics, Supply Chain, Business or related field.
3–5 years of experience in logistics operations, customer service or shipment execution.
Strong understanding of end-to-end shipment processes and service level management.
Proven experience in managing customer interactions and building stakeholder relationships.
Excellent English communication skills and ability to engage internal/external stakeholders.

Responsibilities

Ensure smooth and reliable execution of shipments by adhering to standard processes and customer-specific requirements.
Act as a key point of contact for customers and develop an understanding of their needs.
Coordinate with internal/external stakeholders to ensure end-to-end shipment execution and timely delivery.
Address ad hoc customer requirements with urgency and drive continuous improvement and digital transformation initiatives.
Maintain service levels and customer-specific performance targets.