Global Logistics CX & Operations Lead

A.P. Moller - Maersk; Manila; On-site; PHP 420,000 - 780,000; Full time

Job summary

Maersk is seeking a Lead Logistics CX & Operations Specialist to handle daily documentation tasks and ensure service quality. You will interact with colleagues internationally, manage customer channels, cases, onboarding, and contract/dispute processes.

The role may involve mentoring peers and escalating non-routine issues as needed. You will work in a multinational setting, focusing on accurate export/import documentation, adherence to IOPs, and data quality to meet SLAs.

Qualifications

• Experience with documentation and process adherence.
• Ability to handle export/import documentation with accuracy.
• Willingness to support peers and escalate issues as needed.

Responsibilities

• Manage customer channels and case handling for logistics CX.
• Oversee customer onboarding and ongoing relationship management.
• Handle contract and dispute management within specified processes.
• Provide support to peers on technical or process challenges during execution.

Skills

Customer channel management

Case management

Customer onboarding

Relationship management

Contract management

Job description

Maersk is seeking a Lead Logistics CX & Operations Specialist to handle daily documentation tasks and ensure service quality. You will interact with colleagues internationally, manage customer channels, cases, onboarding, and contract/dispute processes.

The role may involve mentoring peers and escalating non-routine issues as needed. You will work in a multinational setting, focusing on accurate export/import documentation, adherence to IOPs, and data quality to meet SLAs.