Senior Logistics Customer Experience & Operations Lead

Damco Spain SL; Hinoba-an; Hybrid; PHP 420,000 - 640,000; Full time

Job summary

Maersk is seeking a Lead Logistics Customer Experience & Operations Specialist to own the job workflow, create shipping documents, and generate customer invoices in the system. You will serve as the key contact for customers, ensuring accurate, timely and compliant shipment execution while supporting continuous improvement and digital transformation initiatives.

The role requires a Bachelor’s degree in Logistics or related field, 3–5 years in logistics operations or customer service, and strong

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business or related field.
• 3–5 years in logistics operations, customer service or shipment execution.
• Strong understanding of end-to-end shipment processes and service level management.
• Proven experience in managing customer interactions and building stakeholder relationships.
• Excellent English communication and ability to engage internal/external stakeholders.

Responsibilities

• Ensure smooth end-to-end shipment execution and service delivery.
• Develop deep understanding of customers to tailor service delivery.
• Coordinate with internal and external stakeholders to meet SLAs.
• Address ad hoc customer requirements with urgency and provide timely resolutions.
• Drive continuous improvement and transformation initiatives using customer insights.

Skills

English communication

Problem solving

Collaboration

Stakeholder management

Education

Bachelor’s degree in Logistics

Job description

Maersk is seeking a Lead Logistics Customer Experience & Operations Specialist to own the job workflow, create shipping documents, and generate customer invoices in the system. You will serve as the key contact for customers, ensuring accurate, timely and compliant shipment execution while supporting continuous improvement and digital transformation initiatives.

The role requires a Bachelor’s degree in Logistics or related field, 3–5 years in logistics operations or customer service, and strong