Strategic Logistics CX & Operations Lead

Damco Spain SL; Hinoba-an; On-site; PHP 450,000 - 750,000; Full time

Job summary

Maersk is seeking a Lead Logistics CX & Operations Specialist to oversee daily documentation tasks and ensure service quality while supporting peers in technical or process challenges. The role sits within a multinational logistics group that values diversity and continuous learning, offering interaction with colleagues globally.

Applicants should have the ability to manage customer channels, onboarding, and relationships, and handle contract or dispute matters, with a focus on accuracy and

Responsibilities

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management
• Data quality focus to meet SLAs
• Documentation preparation and timely submission to stakeholders

Job description

Maersk is seeking a Lead Logistics CX & Operations Specialist to oversee daily documentation tasks and ensure service quality while supporting peers in technical or process challenges. The role sits within a multinational logistics group that values diversity and continuous learning, offering interaction with colleagues globally.

Applicants should have the ability to manage customer channels, onboarding, and relationships, and handle contract or dispute matters, with a focus on accuracy and