Senior Lead: End-to-End Logistics CX & Ops

Maersk Mexico; Pasig; On-site; PHP 550,000 - 900,000; Full time

Job summary

Maersk is seeking a senior-facing logistics professional for Lead Logistics operations and customer servicing in the Philippines. The role emphasizes end-to-end shipment delivery, customer understanding, and KPI-driven performance in a high-paced environment.

You will collaborate with internal teams and stakeholders, onboard and train new members, and ensure SOPs/SLAs are followed while maintaining top-tier service for key customers.

Qualifications

• Bachelor's degree in Logistics, Supply Chain, Business, or related field.
• Typically 2-5+ years of experience in logistics, customer operations, or finance operations.
• Strong experience in end-to-end Lead Logistics operations and customer servicing.
• Proven track record in delivering service performance and meeting KPIs/SLAs.
• Strong communication skills in English (written and spoken).
• Customer-centric mindset with ability to understand and respond to customer needs.
• Strong analytical and problem-solving skills.

Responsibilities

• Ensure consistent service delivery aligned with customer expectations and internal standards.
• Build strong customer understanding to enable tailored and effective service delivery.
• Ensure timely and accurate cargo delivery.
• Take on additional responsibilities such as leading priority topics, onboarding and training new team members, and supporting cross-functional initiatives.
• Ensure SOPs and SLAs are documented, maintained, and updated as needed.
• Consistently meet SLAs and customer-specific KPIs.
• Adhere to standard processes and customer-specific procedures to ensure compliance.
• Ensure smooth end-to-end shipment execution through coordination with internal and external stakeholders.
• Act as a key customer contact and advocate.
• Develop deep understanding of customer business, priorities, and challenges.
• Use customer insights to identify improvement opportunities and support SMEs.
• Share customer knowledge with internal teams to drive alignment and collaboration.
• Execute reports or other tasks assigned by Team Leader/Manager.

Skills

Lead Logistics operations

English communication

Customer servicing

KPIs & SLAs

Analytical thinking

Stakeholder management

Ownership & accountability

Education

Bachelor's degree in Logistics/Supply Chain/Business

Job description

Maersk is seeking a senior-facing logistics professional for Lead Logistics operations and customer servicing in the Philippines. The role emphasizes end-to-end shipment delivery, customer understanding, and KPI-driven performance in a high-paced environment.

You will collaborate with internal teams and stakeholders, onboard and train new members, and ensure SOPs/SLAs are followed while maintaining top-tier service for key customers.