Global Logistics CX Transformation Leader

Maersk Line Limited; Pasig; On-site; PHP 2,000,000 - 4,000,000; Full time

Job summary

Maersk is seeking a Lead Logistics Customer Experience Manager in the Philippines to drive transformation across LLP, ensuring consistent service delivery from origin to destination. You will manage forecasting, FTE reviews, and billing while leading cross-functional teams in a highly dynamic environment.

The role requires strong stakeholder management, process improvement experience, and a customer-centric approach to enhance the end-to-end supply chain.

Qualifications

• Bachelor’s degree in supply chain, logistics, business or related field.
• Advanced degree or certifications preferred.
• Strong experience in Lead Logistics processes and end-to-end value streams.

Responsibilities

• Lead the Global GSC LLP Pillar as a strategic center for transformation and operational excellence.
• Own monthly forecasting, capacity planning, and FTE reviews with Area teams.
• Manage customer experience metrics and drive improvements across the LLP value chain.
• Oversee migrations, adoption reviews, and continuous learning of digital tools.
• Collaborate with CX, CPMs, FPOs, and other GSC teams to ensure seamless service.

Skills

Cost management

Forecasting

SCM operations

Cross-functional leadership

Global operations

Stakeholder management

Cost optimization

Education

Bachelor’s in supply chain

Advanced degree or certifications

Job description

Maersk is seeking a Lead Logistics Customer Experience Manager in the Philippines to drive transformation across LLP, ensuring consistent service delivery from origin to destination. You will manage forecasting, FTE reviews, and billing while leading cross-functional teams in a highly dynamic environment.

The role requires strong stakeholder management, process improvement experience, and a customer-centric approach to enhance the end-to-end supply chain.