Global Logistics Customer Experience & Operations Lead

A.P. Moller - Maersk; Manila; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Maersk is seeking a Lead Logistics specialist based in the Philippines (Manila) to ensure smooth and reliable execution of end-to-end shipments. You will act as the main customer contact, build deep understanding of client needs, and drive continuous improvement and digital transformation initiatives through collaboration and operational excellence.

Key responsibilities include meeting SLAs and KPIs, adhering to standard processes, coordinating with internal and external stakeholders, and

Qualifications

• Experience in Lead Logistics within a global logistics context.
• Strong stakeholder management and communication skills.
• Experience with change management and cross-functional collaboration.

Responsibilities

• Meet relevant SLAs and KPIs for logistics operations.
• Adhere to standard processes and customer-specific IOPs to ensure compliance.
• Act as a customer advocate and primary point of contact.
• Develop understanding of customers’ businesses, priorities, and pain points.
• Leverage customer insights to inform SMEs and identify improvements.
• Share customer knowledge with internal teams to improve collaboration.

Skills

Lead Logistics

Stakeholder management

Change Management

International experience

Customer-centric

Job description

Maersk is seeking a Lead Logistics specialist based in the Philippines (Manila) to ensure smooth and reliable execution of end-to-end shipments. You will act as the main customer contact, build deep understanding of client needs, and drive continuous improvement and digital transformation initiatives through collaboration and operational excellence.

Key responsibilities include meeting SLAs and KPIs, adhering to standard processes, coordinating with internal and external stakeholders, and