Senior Lead, End-to-End Logistics & CX Operations

A.P. Moller - Maersk; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Maersk is seeking a logistics operations professional in Manila to ensure end-to-end shipment delivery, build deep customer understanding, and coordinate with internal and external stakeholders. The role emphasizes service performance, KPI achievement, and on-site collaboration with cross-functional teams.

Ideal candidates bring 2–5+ years in logistics, strong English communication, and a customer-centric mindset.

Qualifications

• Bachelor's degree in Logistics, Supply Chain, Business or related field.
• 2-5+ years of experience in logistics, customer operations, or finance operations.
• Strong experience in end-to-end Lead Logistics operations and customer servicing.
• Proven track record in delivering service performance and meeting KPIs/SLAs.
• Experience in handling customer interactions, escalations, and operational problem-solving.
• Strong communication skills in English (written and spoken).

Responsibilities

• Ensure consistent service delivery aligned with customer expectations and internal standards.
• Build strong customer understanding to enable tailored and effective service delivery.
• Ensure timely and accurate cargo delivery.
• Lead priority topics, onboarding and training new team members, and support cross-functional initiatives.
• Ensure SOPs and SLAs are documented, maintained, and updated as needed.
• Meet SLAs and customer-specific KPIs.
• Adhere to standard processes and customer-specific procedures to ensure compliance.
• Coordinate end-to-end shipment execution with internal and external stakeholders.
• Act as a key customer contact and advocate.
• Develop understanding of customer business, priorities, and challenges.
• Share customer knowledge with internal teams to drive alignment and collaboration.
• Execute reports or other tasks assigned by Team Leader/Manager.

Skills

Lead Logistics

Customer service

English communication

Problem solving

Team collaboration

Education

Bachelor's degree in Logistics

Job description

Maersk is seeking a logistics operations professional in Manila to ensure end-to-end shipment delivery, build deep customer understanding, and coordinate with internal and external stakeholders. The role emphasizes service performance, KPI achievement, and on-site collaboration with cross-functional teams.

Ideal candidates bring 2–5+ years in logistics, strong English communication, and a customer-centric mindset.