Senior Logistics CX Team Lead

Maersk; Pasig; In loco; PHP 1.200.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

Maersk is seeking a Customer Experience Leader in Pasig to guide a team delivering exceptional service to a diverse customer portfolio. You will promote digital tools, drive issue resolution, and foster cross-functional collaboration to optimize non-physical and outsourced activities.

The role requires strong leadership, 3+ years in logistics CX, and a Bachelor’s degree. On-site work with a focus on local market needs and stakeholder engagement.

Competenze

• At least 3 years of leadership experience in logistics or customer experience.
• Bachelor’s degree in Supply Chain, Logistics or related field.
• Strong business acumen and local market knowledge.

Mansioni

• Lead a team of CX agents managing a customer portfolio.
• Drive customer satisfaction and timely issue resolution across geographies.
• Promote digital solutions and cross-functional collaboration.
• Monitor SLAs, review SOPs, and coach teams toward service excellence.
• Collaborate with GSC and other teams to improve delivery performance.

Conoscenze

Leadership

Customer experience

Stakeholder management

Data-driven

Formazione

Bachelor’s degree in Supply Chain or related

Strumenti

CRM systems

MS Excel

Descrizione del lavoro

Maersk is seeking a Customer Experience Leader in Pasig to guide a team delivering exceptional service to a diverse customer portfolio. You will promote digital tools, drive issue resolution, and foster cross-functional collaboration to optimize non-physical and outsourced activities.

The role requires strong leadership, 3+ years in logistics CX, and a Bachelor’s degree. On-site work with a focus on local market needs and stakeholder engagement.