End-to-End Logistics & Customer Experience Lead

A.P. Moller - Maersk; Pasig; On-site; PHP 335,000 - 502,000; Full time

Job summary

Maersk in Pasig, Philippines is seeking a Customer Service Agent to own the end-to-end shipment process, manage customer experiences, and coordinate with internal stakeholders to resolve issues quickly.

You will respond to inquiries, update SOPs, build strong customer relationships, identify upselling opportunities, and drive service delivery excellence while maintaining data quality.

Qualifications

• Experience in export logistics, 4PL or Control Tower operations.
• Fluent in English (spoken and written).
• Result-oriented, proactive, and persistent.
• Able to work under pressure with quality focus.

Responsibilities

• Deliver a best-in-class Customer Service experience for end-to-end shipments.
• Respond to enquiries in a timely and accurate manner.
• Ensure smooth execution of end-to-end shipments and exception management.
• Regularly review and update SOP/IOPs to improve processes.
• Build strong relationships with customers and understand their business needs.
• Own customer issues and drive urgent, responsible resolutions.
• Identify opportunities to improve ways of working and drive service delivery excellence.
• Maintain high-quality data standards for all assignments managed.
• Proactively follow up and keep customers informed of issues or changes.
• Support KPI achievement and identify upselling opportunities.

Skills

Customer service

English fluency

Relationship building

Problem solving

Data quality

Upselling

Job description

Maersk in Pasig, Philippines is seeking a Customer Service Agent to own the end-to-end shipment process, manage customer experiences, and coordinate with internal stakeholders to resolve issues quickly.

You will respond to inquiries, update SOPs, build strong customer relationships, identify upselling opportunities, and drive service delivery excellence while maintaining data quality.