Senior L3 IT Support Engineer

TGT Global; Quezon City; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Night shift differential

Overtime pay

Annual appraisals

HMO from Day 1

Overseas training

Free daily meals

Job summary

TGT Global in Eastwood is seeking a Level 3 IT Support Engineer to provide top-tier technical support to MSP partners and their clients during night shifts, ensuring smooth operations and strong customer satisfaction. You will tackle complex network/server issues, implement security measures, and support modernization efforts.

The role emphasizes Windows Server management, virtualization with VMware/Hyper-V, and cloud identity services, joining a vibrant, tech-forward team with growth

Qualifications

• At least 5 years in a senior role with advanced technical expertise.
• Excellent problem-solving and decision-making abilities.
• Flexible and eager to learn new technologies.
• Excellent communication skills in English.

Responsibilities

• Provide comprehensive technical support to MSP partners and clients.
• Maintain and secure network infrastructure incl. firewalls and routers.
• Configure routing protocols and perform firmware upgrades for reliability.
• Monitor, troubleshoot, and optimize network performance and connectivity.
• Deploy, migrate, and manage systems with patching and VM/Hypver-V tasks.
• Escalate issues and suggest process improvements for service quality.

Skills

Senior-level expertise

Problem-solving

Learning mindset

English communication

Tools

VMware

Hyper-V

Windows Server

Azure AD

Exchange/M365

Firewalls & network devices

Job description

NIGHTS THAT PAY, COMMUTE THAT'S EASY!

Night shifts that pay big—plus overtime and empty roads so your commute feels like a breeze!

#WeAreTGT: A ViTALizing Career Begins Here!

• Financial & Work-Life Benefits: Night shift differential, overtime pay and bonuses, referral incentives, daytime hours free for personal commitments, fewer commute traffic jams

• Night Shift Environment: Less crowded, quieter workspace, focus without daytime distractions, tech-forward modern facilities

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance

• Rewards & Growth: 24 PTOs (with conversion), annual appraisals, awards, referral programs, free daily meals & treats, career development, certifications, overseas training, vibrant office culture

• Location: Work in Eastwood (Night Shift!)

As a L3 IT Support Engineer, work with our MSP Partners:

As aLevel 3 IT Support Engineer,you'll be responsible for providing comprehensive technical support to our MSP partners and their clients.

Ideal Technical Profile

• At least 5 years in a senior with advanced technical expertise

• Strong problem-solving and decision-making skills

• Flexible and eager to learn new technologies

• Excellent communication skills in English

L3 IT Support Engineer Core:

Systems & Network Management

• Maintain and secure network infrastructure including firewalls, routers, and switches

• Configure routing protocols, perform firmware upgrades, and ensure network reliability

• Monitor and troubleshoot network performance and connectivity issues

Server & Virtualization

• Deploy, migrate, and maintain systems with regular patch management

• Manage Windows Servers (2012–2019): AD, Azure AD, DNS, DHCP, and Exchange/M365

• Administer virtual environments using VMware and Hyper-V

• Oversee backup systems and storage solutions

Service Excellence & Optimization

• Escalate unresolved issues to the appropriate support teams

• Recommend system and process improvements to enhance service quality and client satisfaction

#WeAreTGT in Eastwood: Great Place to Work Certified

TGT's Eastwood branch is vibrant location with plenty to offer. If you're looking for a dynamic career opportunity with a great company culture, this is the perfect role for you!