Senior IT Support Engineer — Night Shift MSP Expert

TGT Global

Quezon City

On-site

PHP 446,000 - 781,000

Full time

14 days+

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Benefits offered by this job

Night shift differential

Overtime pay

Annual appraisals

HMO from Day 1

Overseas training

Free daily meals

Job summary

TGT Global in Eastwood is seeking a Level 3 IT Support Engineer to provide top-tier technical support to MSP partners and their clients during night shifts, ensuring smooth operations and strong customer satisfaction. You will tackle complex network/server issues, implement security measures, and support modernization efforts.

The role emphasizes Windows Server management, virtualization with VMware/Hyper-V, and cloud identity services, joining a vibrant, tech-forward team with growth

Qualifications

At least 5 years in a senior role with advanced technical expertise.
Excellent problem-solving and decision-making abilities.
Flexible and eager to learn new technologies.
Excellent communication skills in English.

Responsibilities

Provide comprehensive technical support to MSP partners and clients.
Maintain and secure network infrastructure incl. firewalls and routers.
Configure routing protocols and perform firmware upgrades for reliability.
Monitor, troubleshoot, and optimize network performance and connectivity.
Deploy, migrate, and manage systems with patching and VM/Hypver-V tasks.
Escalate issues and suggest process improvements for service quality.

Skills

Senior-level expertise

Problem-solving

Learning mindset

English communication

Tools

VMware

Hyper-V

Windows Server

Azure AD

Exchange/M365

Firewalls & network devices

Job description

The role emphasizes Windows Server management, virtualization with VMware/Hyper-V, and cloud identity services, joining a vibrant, tech-forward team with growth

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