Junior IT Help Desk Technician

Dermcare Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A technology solutions company in Metro Manila, Philippines is seeking a Customer Technical Support representative. The role involves handling customer technical issues, providing timely resolutions, and maintaining proficiency in product offerings. Ideal candidates should possess a Bachelor's degree in a related field and demonstrate problem-solving and communication skills. This entry-level position may require shift work to accommodate various time zones.

Qualifications

• Entry-level position, less than 1 year of experience required.
• Ability to adapt quickly to new technologies.
• Detail-oriented and patient with customers.

Responsibilities

• Act as first point of contact for technical issues.
• Gather customer information and diagnose concerns.
• Document customer interactions and escalate issues.

Skills

Proficiency in computer systems and software

Strong problem-solving skills

Excellent communication skills

Customer service skills

Education

Bachelor's degree in Information Technology or related field

Job description

A technology solutions company in Metro Manila, Philippines is seeking a Customer Technical Support representative. The role involves handling customer technical issues, providing timely resolutions, and maintaining proficiency in product offerings. Ideal candidates should possess a Bachelor's degree in a related field and demonstrate problem-solving and communication skills. This entry-level position may require shift work to accommodate various time zones.