Senior IT Service Desk & Infrastructure Resolution Lead

Siegen HR Solutions; Manila; On-site; PHP 500,000 - 700,000; Full time

Job summary

A leading HR solutions provider is looking for an Advanced Service Desk Resolution Management professional in Manila, Philippines. The ideal candidate will manage customer interactions and resolve infrastructure issues while ensuring adherence to SLAs. Candidates should have a minimum of 2 years experience and strong troubleshooting capabilities across server, network, and applications. This role requires exceptional self-motivation, organizational skills, and the ability to innovate. Join a dynamic team and help improve customer service performance.

Qualifications

• Minimum of 2 years of hands‑on experience.
• Proven track record identifying and championing new technologies.
• Proficient with managing and prioritizing multiple projects.
• Exceptional self-motivated and directed.

Responsibilities

• Primarily responsible for customer interaction and management of infrastructure services.
• Assist with maintenance of customer service SLAs.
• Identify & troubleshoot server configuration and/or performance irregularities.
• Support for IT Property Location Support Personnel.

Skills

Strong knowledge and experience in server, network and applications

Advanced troubleshooting skills

Strong communications skills

Ability to manage multiple projects

Innovative thinking

Analytical and problem-solving abilities

Job description

A leading HR solutions provider is looking for an Advanced Service Desk Resolution Management professional in Manila, Philippines. The ideal candidate will manage customer interactions and resolve infrastructure issues while ensuring adherence to SLAs. Candidates should have a minimum of 2 years experience and strong troubleshooting capabilities across server, network, and applications. This role requires exceptional self-motivation, organizational skills, and the ability to innovate. Join a dynamic team and help improve customer service performance.