2nd-Line IT Service Desk & Operations Engineer

ABSI; Taguig; On-site; PHP 334,800 - 669,600; Full time

Job summary

A technology solutions provider in Manila is seeking a Service Desk Operations Engineer to provide Level 2 technical support for IT services. The role involves troubleshooting hardware and software issues, monitoring system performance, and implementing ITIL best practices to enhance service delivery. Ideal candidates should have a Bachelor's degree in a related field and 2-4 years of relevant experience. They should also be proficient with ITSM tools and possess a strong understanding of IT operations.

Qualifications

• 24 years of experience in Service Desk, IT Operations, or Technical Support.
• Familiarity with Windows, Linux, networking, and enterprise applications.
• ITIL Foundation certification preferred.

Responsibilities

• Provide Level 2 technical support for incidents and service requests.
• Troubleshoot hardware, software, network, and system issues.
• Monitor systems, applications, and infrastructure for performance and availability.
• Identify opportunities for automation and process optimization.

Skills

Technical support

Troubleshooting hardware/software

Customer service

Process optimization

ITIL best practices

Education

Bachelor’s degree in IT, Computer Science, Engineering, or related field

Tools

ServiceNow

Jira

Zendesk

Job description

A technology solutions provider in Manila is seeking a Service Desk Operations Engineer to provide Level 2 technical support for IT services. The role involves troubleshooting hardware and software issues, monitoring system performance, and implementing ITIL best practices to enhance service delivery. Ideal candidates should have a Bachelor's degree in a related field and 2-4 years of relevant experience. They should also be proficient with ITSM tools and possess a strong understanding of IT operations.