Senior IT Support & Infrastructure Lead - PCI DSS Ready

Adventure Consultancy Solutions Philippines Inc.; Makati; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

Adventure Consultancy Solutions Philippines Inc. is seeking a hands-on Senior IT Support & Infrastructure Specialist to deliver reliable IT support while maintaining networks, systems, devices, and security controls in a PCI DSS environment.

You will resolve end-user issues, onboarding/offboarding, manage IT inventory, and ensure compliance with security policies. The role covers network and infrastructure duties, including configuring switches and routers, firewall management, and asset

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• At least 5 years of relevant IT support experience with hands-on troubleshooting and infrastructure exposure.
• Understanding of PCI DSS requirements and security controls in payment-card environments.
• Ability to configure multi-layer switches and routers; strong TCP/IP and BGP knowledge.
• Experience with Ubiquiti UniFi UDM Pro, pfSense, and Fortinet firewalls.
• Experience with ESET or other endpoint protection solutions.
• Working knowledge of IT inventory and vendor coordination.
• Strong communication, documentation, prioritization, and problem-solving skills; able to work independently and collaboratively.

Responsibilities

• Own and resolve IT tickets and service requests promptly, professionally, and within agreed SLAs; keep users informed and address root causes where possible.
• Troubleshoot, configure, and maintain laptops, desktops, monitors, printers, peripherals, Windows, Microsoft 365, Google Workspace, and other business applications.
• Set up and deploy workstations using standard hardware, images, and software; perform upgrades and routine maintenance.
• Support employee onboarding and offboarding, including device preparation, account creation, access changes, equipment recovery, and inventory updates.
• Maintain helpdesk knowledgebase articles, process documentation, and accurate records of recurring issues and resolutions.
• Install, configure, and maintain multi-layer switches, routers, LAN/WAN connectivity, structured cabling, and related infrastructure.
• Support firewall and network security technologies, including Ubiquiti/UniFi (UDM Pro), pfSense, and Fortinet.
• Apply working knowledge of TCP/IP and routing protocols, including BGP, to troubleshoot connectivity and routing issues.
• Use ESET or other antimalware solutions to support endpoint protection; escalates significant security, systems, or network incidents to the appropriate team.
• Follow PCI DSS requirements in daily support and infrastructure activities and help maintain security of systems and access permissions.

Skills

Strong communication

Documentation

Prioritization

Problem-solving

Troubleshooting

Team collaboration

Education

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field

Tools

Windows & Microsoft 365

Google Workspace

Ubiquiti UniFi UDM Pro

pfSense

Fortinet

ESET Endpoint Protection

TCP/IP & BGP

IT inventory management

Job description

Adventure Consultancy Solutions Philippines Inc. is seeking a hands-on Senior IT Support & Infrastructure Specialist to deliver reliable IT support while maintaining networks, systems, devices, and security controls in a PCI DSS environment.

You will resolve end-user issues, onboarding/offboarding, manage IT inventory, and ensure compliance with security policies. The role covers network and infrastructure duties, including configuring switches and routers, firewall management, and asset