Senior Network Support Engineer - Multi-Site

CITADEL; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

CITADEL Pacific Ltd. is seeking a Senior Technical Support Specialist to monitor, maintain, and support our network infrastructure across multiple sites in the Philippines.

The role collaborates with Network Administration, Server and Security teams to identify, mitigate, and resolve incidents while advancing infrastructure and security initiatives. You will provide L1–3 support, troubleshoot connectivity and performance, implement and maintain network devices, and manage incidents with SLA

Qualifications

• Bachelor degree in IT or CS required.
• 5–8 years in network support for multi-site environments.
• Experience with enterprise networks and security systems.

Responsibilities

• Provide Level 1–3 network support and incident escalation.
• Install, configure, and maintain network infrastructure across sites.
• Monitor performance, ensure availability, and enforce security standards.
• Manage incidents, tickets, and SLA commitments with updates.
• Document network diagrams, SOPs, and configurations.
• Support design discussions and identify improvements.

Skills

Problem solving

Analytical skills

Communication

Teamwork

Independent work

Multitasking

Learning agility

CCNA or equivalent

ITIL Foundation

CompTIA Network+/Security+

Microsoft certifications

Education

Bachelor of Information Technology or Bachelor of Computer Science

Tools

Fortinet Firewall

Sophos Firewall

Cisco Firewall

Site24x7

Endpoint/Web security tools

Job description

CITADEL Pacific Ltd. is seeking a Senior Technical Support Specialist to monitor, maintain, and support our network infrastructure across multiple sites in the Philippines.

The role collaborates with Network Administration, Server and Security teams to identify, mitigate, and resolve incidents while advancing infrastructure and security initiatives. You will provide L1–3 support, troubleshoot connectivity and performance, implement and maintain network devices, and manage incidents with SLA