IT Support Specialist: End-User & Systems Expert

Century Pacific Food, Inc.; Metro Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

Century Pacific Food, Inc. seeks an IT Technical Specialist to deliver frontline support for staff, troubleshoot hardware and software issues, and assist in device setup. You will handle helpdesk requests, guide users, and maintain IT systems to ensure smooth daily operations.

The role covers system maintenance, user account management, asset tracking, network monitoring, and rigorous documentation. Join a Manila-based IT team focused on secure computing and reliable service.

Qualifications

• Bachelor's degree preferred but not required.
• Relevant technical certifications such as CompTIA A+, MCITP, or ITIL Foundation are a plus.
• 1-3 years of IT support, helpdesk, or technical support experience.
• Experience with Windows, macOS, Linux, and common business applications.
• Familiarity with network configurations, troubleshooting, and hardware diagnostics.

Responsibilities

• Provide first and second-level technical support to internal users for hardware, software, network, and IT systems-related issues.
• Troubleshoot and resolve IT-related problems reported by users, remotely or on-site.
• Respond to helpdesk tickets, calls, and emails in a timely and professional manner.
• Assist in setup and configuration of user devices, including laptops, desktops, mobile devices, and peripherals.
• Diagnose and resolve hardware and software problems, including OS errors and application issues.
• Perform routine maintenance tasks such as software updates, patches, and virus/malware scanning.
• Assist with user account setup and management (Active Directory, Office 365, etc.).
• Maintain hardware and software inventory and track lifecycle licensing.
• Coordinate IT hardware/software procurement as needed.
• Monitor network performance, uptime, and security; troubleshoot connectivity issues.
• Maintain documentation of IT support requests and procedures; create user guides.
• Provide training and guidance to staff on IT tools and security best practices.
• Collaborate with IT staff to resolve complex issues and escalate when necessary.
• Ensure compliance with company IT policies and data protection regulations.

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Job description

Century Pacific Food, Inc. seeks an IT Technical Specialist to deliver frontline support for staff, troubleshoot hardware and software issues, and assist in device setup. You will handle helpdesk requests, guide users, and maintain IT systems to ensure smooth daily operations.

The role covers system maintenance, user account management, asset tracking, network monitoring, and rigorous documentation. Join a Manila-based IT team focused on secure computing and reliable service.