Senior IT Service Delivery for Non-Gaming Systems

Westside Resort; Parañaque; Vor Ort; PHP 540.000 - 900.000; Vollzeit

Zusammenfassung

Westside Resort is seeking a Service Delivery Specialist (Non-Gaming) to provide second-level IT support for non-gaming systems across the resort’s operations. The role focuses on ensuring performance, stability, and regulatory compliance of critical systems, while coordinating with vendors and internal teams to resolve issues efficiently.

The ideal candidate has a minimum of 5 years in IT systems support, strong knowledge of gaming regulatory requirements, and ITIL Foundation or related

Qualifikationen

• Bachelor's degree in Computer Science or Information Technology or equivalent.
• Minimum 5 years of experience in IT systems support.
• Experience in managing and troubleshooting mission-critical systems and coordinating with third-party vendors or OEM support.
• Familiarity with regulatory requirements applicable to gaming systems (e.g., PAGCOR, GLI).
• ITIL Foundation preferred; CompTIA A+, vendor-specific certifications (e.g., Microsoft, Cisco) are a plus.

Aufgaben

• Provide second-level support for non-gaming systems to ensure minimal disruption to non-gaming operations.
• Respond to escalated technical incidents, perform root cause analysis to avoid recurrence.
• Coordinate with vendors and internal stakeholders for issue resolution and system upgrades.
• Perform regular system health checks, maintenance, and performance tuning.
• Implement monitoring tools and alerts to detect and resolve anomalies before they impact users.
• Maintain logs and configuration records for audit purposes.
• Provide technical guidance to junior staff and ensure adherence to service standards and escalation procedures.
• Monitor L1 staff performance and provide coaching as needed.
• Maintain documentation for system configurations, support procedures, and known issues.
• Participate in planning and execution of system changes with risk assessments and rollback plans.

Kenntnisse

IT support

Second-level support

Vendor coordination

Regulatory compliance

ITIL Foundation

Ausbildung

Bachelor's degree in CS/IT

Jobbeschreibung

Westside Resort is seeking a Service Delivery Specialist (Non-Gaming) to provide second-level IT support for non-gaming systems across the resort’s operations. The role focuses on ensuring performance, stability, and regulatory compliance of critical systems, while coordinating with vendors and internal teams to resolve issues efficiently.

The ideal candidate has a minimum of 5 years in IT systems support, strong knowledge of gaming regulatory requirements, and ITIL Foundation or related