IT Helpdesk/Service Desk Analyst

H2 Software Consulting Services Inc.; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

H2 Software Consulting Services Inc. is seeking an IT Helpdesk / Service Desk Analyst to provide first-line technical support across the organization. The role emphasizes strong communication and a customer-focused approach to resolving issues efficiently.

The candidate should have a foundational understanding of IT systems and be prepared to assist with account management and asset maintenance in a fast-paced environment.

Qualifications

• Foundational understanding of IT systems and software.
• Excellent communication skills and customer-oriented mindset.
• Ability to resolve technical issues efficiently and professionally.

Responsibilities

• Act as the first point of contact for end-users via phone, email, or ticketing system.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Escalate unresolved issues to higher-level support teams as necessary.
• Maintain accurate documentation of incidents, service requests, and resolutions.
• Support user account management, including password resets and access provisioning.
• Assist with setup, configuration, and maintenance of IT assets and peripherals.

Skills

IT basics

Communication skills

Customer focus

Education

Bachelor's degree in IT/CS

Job description

We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.

Key Responsibilities

• Act as the first point of contact for end-users seeking IT support via phone, email, or ticketing system
• Diagnose and troubleshoot hardware, software, and network-related issues
• Escalate unresolved issues to higher-level support teams as necessary
• Maintain accurate documentation of incidents, service requests, and resolutions
• Support user account management, including password resets and access provisioning
• Assist with the setup, configuration, and maintenance of IT assets and peripherals

Key Requirements

• Bachelor's degree in IT, Computer Science, or a related field (preferred)
• 0–2 years of experience in an IT support/helpdesk environment
• Basic understanding of Windows OS, MS Office Suite, and networking fundamentals
• Strong interpersonal, problem-solving, and communication skills
• Willingness to work in a fast-paced, customer-oriented environment