Junior Systems Administrator

Satellite Office; Pasig; On-site; PHP 300,000 - 540,000; Full time

Job summary

Worldwide Golf is seeking a Junior Systems Administrator to support day-to-day IT operations, maintain corporate systems, and assist with troubleshooting infrastructure and end-user technology issues. You will work closely with internal departments and vendors to ensure reliable IT services across the organization.

The role requires an Associate degree or equivalent IT experience, 3+ years in IT support, and foundational knowledge of Windows Server, Active Directory, and Microsoft 365.

Qualifications

• Associate degree or equivalent IT experience.
• 3+ years IT support or systems administration experience.
• Foundational knowledge of Windows Server, Active Directory, Microsoft 365, and basic networking.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication, documentation, and customer service skills.
• Ability to prioritize multiple tasks and escalate complex issues when needed.
• Self-motivated and able to work independently and in a team.

Responsibilities

• Support and maintain Windows desktops, laptops, servers, and related IT infrastructure.
• Manage user accounts and access permissions.
• Assist with Active Directory, Microsoft 365, email systems, and Laserfiche administration.
• Perform system updates, security patching, software installations, and routine maintenance.
• Troubleshoot and resolve escalated desktop, application, hardware, and connectivity issues.
• Assist with server monitoring, virtualization platforms, endpoint security tools, MFA, and BitLocker management.
• Maintain documentation, update support tickets, and follow security/change procedures.
• Collaborate with IT teams, departments, and vendors to resolve issues and improve IT operations.
• Participate in on-call rotations and respond to incidents within SLAs.
• Escalate unresolved issues to offshore on-call team with complete troubleshooting details.
• Contribute to continuous improvement of IT processes and end-user support.

Skills

Troubleshooting

Analytical thinking

Communication

Documentation

Time management

Ownership

Education

Associate degree in IT or related field

Equivalent professional IT experience

Tools

Active Directory

Microsoft 365

Laserfiche

Windows Server

Email systems

Job description

Summary

Worldwide Golf is seeking a Junior Systems Administrator to support day-to-day IT operations, maintain corporate systems, and assist with troubleshooting infrastructure and end-user technology issues. As part of the IT team, this role will work closely with internal departments, vendors, and technical team members to ensure reliable, secure, and efficient IT services across the organization.

Responsibilities

• Support and maintain Windows desktops, laptops, servers, and related IT infrastructure.
• Manage user account creation, modifications, terminations, and access permissions.
• Assist with Active Directory, Microsoft 365, email systems, and Laserfiche administration.
• Perform system updates, security patching, software installations, and routine maintenance activities.
• Troubleshoot and resolve escalated desktop, application, hardware, and connectivity issues.
• Assist with server monitoring, virtualization platforms, endpoint security tools, antivirus solutions, Multi-Factor Authentication (MFA), and BitLocker management.
• Maintain accurate documentation, update support tickets, and follow established security and change management procedures.
• Collaborate with IT teams, business departments, and vendors to resolve technical issues and improve IT operations.
• Participate in on-call support rotations and respond to incidents within established service-level expectations.
• Escalate unresolved issues to the offshore on-call team, providing complete troubleshooting details and ensuring a smooth handoff.
• Contribute to the continuous improvement of IT processes, system reliability, and end-user support services.

Qualifications

• Associate degree in Information Technology, Computer Engineering, or a related field, or equivalent professional IT experience.
• 3+ years of experience in IT support, help desk, or systems administration.
• Foundational knowledge of Windows Server, Active Directory, Microsoft 365, and basic networking concepts.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication, documentation, and customer service skills.
• Ability to prioritize multiple tasks, take ownership of assigned work, and appropriately escalated complex issues.
• Self-motivated with the ability to work independently and as part of a collaborative team environment.

Nice-to-Have Skills

• Experience with Microsoft Hyper-V virtualization.
• Experience administering Microsoft 365, Exchange, Laserfiche, and Atlassian Confluence.
• Familiarity with security and monitoring tools, including ManageEngine products, antivirus platforms, SIEM solutions, MFA, and BitLocker.
• Experience with IT ticketing systems such as Jitbit or similar service desk platforms.
• Basic PowerShell scripting and automation experience.
• Knowledge of IT infrastructure monitoring, endpoint management, and system administration best practices.