IT Systems & Support Engineer (On-Call)

Citadel Pacific Ltd.; Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

Citadel Pacific Ltd. is seeking an IT support specialist to maintain hardware, software, and networks. The role covers endpoint support, server equipment, cabling, and on-call SLA coverage. You will document resolutions and contribute to post-incident reviews and knowledge bases.

The ideal candidate has 2–3 years of relevant experience, strong communication skills, and certifications such as CompTIA A+ or Cisco/Microsoft/Linux preferred.

Qualifications

• Bachelor's degree in Information Technology or equivalent.
• 2–3 years of relevant IT support experience.
• Extensive hardware and application support experience.
• Able to work independently and as a self-starter.
• Excellent communications skills – both verbal and written.
• Licenses/Certifications: CompTIA A+, Cisco Certification, Microsoft Certification, Linux Certification preferred.

Responsibilities

• Oversee and maintain computer hardware, software, network and other peripherals.
• Resolve technical issues and respond on service requests in a timely manner.
• Endpoint support (Sophos, Intune, AD, M365, etc).
• Handle onsite/colocation equipment (server rack, structured cabling, etc).
• Provide after office hours' coverage as part of an on-call rotation schedule for SLA support as needed.
• Ability to track and record resolution time in any ticketing system (e.g. ServiceDesk Plus, ServiceNow, etc).
• Create technical bulletins to serve as a job aid and expand the knowledge base for handling support issues.
• Ensure that all actions and discussions pertaining to issues escalated are documented.
• Participate in the post-incident review discussion and post-resolution follow-up meetings.
• Assist in developing help sheets and knowledge base articles for end users.
• Perform related duties consistent with the scope and intent of the position

Skills

Technical support

Hardware troubleshooting

Network troubleshooting

Documentation

Communication skills

Independent worker

Education

Bachelor's Degree in Information Technology

Tools

ServiceDesk Plus

ServiceNow

Job description

Citadel Pacific Ltd. is seeking an IT support specialist to maintain hardware, software, and networks. The role covers endpoint support, server equipment, cabling, and on-call SLA coverage. You will document resolutions and contribute to post-incident reviews and knowledge bases.

The ideal candidate has 2–3 years of relevant experience, strong communication skills, and certifications such as CompTIA A+ or Cisco/Microsoft/Linux preferred.