Junior Systems Admin: IT Operations & Support

Satellite Office; Pasig; On-site; PHP 300,000 - 540,000; Full time

Job summary

Worldwide Golf is seeking a Junior Systems Administrator to support day-to-day IT operations, maintain corporate systems, and assist with troubleshooting infrastructure and end-user technology issues. You will work closely with internal departments and vendors to ensure reliable IT services across the organization.

The role requires an Associate degree or equivalent IT experience, 3+ years in IT support, and foundational knowledge of Windows Server, Active Directory, and Microsoft 365.

Qualifications

• Associate degree or equivalent IT experience.
• 3+ years IT support or systems administration experience.
• Foundational knowledge of Windows Server, Active Directory, Microsoft 365, and basic networking.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication, documentation, and customer service skills.
• Ability to prioritize multiple tasks and escalate complex issues when needed.
• Self-motivated and able to work independently and in a team.

Responsibilities

• Support and maintain Windows desktops, laptops, servers, and related IT infrastructure.
• Manage user accounts and access permissions.
• Assist with Active Directory, Microsoft 365, email systems, and Laserfiche administration.
• Perform system updates, security patching, software installations, and routine maintenance.
• Troubleshoot and resolve escalated desktop, application, hardware, and connectivity issues.
• Assist with server monitoring, virtualization platforms, endpoint security tools, MFA, and BitLocker management.
• Maintain documentation, update support tickets, and follow security/change procedures.
• Collaborate with IT teams, departments, and vendors to resolve issues and improve IT operations.
• Participate in on-call rotations and respond to incidents within SLAs.
• Escalate unresolved issues to offshore on-call team with complete troubleshooting details.
• Contribute to continuous improvement of IT processes and end-user support.

Skills

Troubleshooting

Analytical thinking

Communication

Documentation

Time management

Ownership

Education

Associate degree in IT or related field

Equivalent professional IT experience

Tools

Active Directory

Microsoft 365

Laserfiche

Windows Server

Email systems

Job description

Worldwide Golf is seeking a Junior Systems Administrator to support day-to-day IT operations, maintain corporate systems, and assist with troubleshooting infrastructure and end-user technology issues. You will work closely with internal departments and vendors to ensure reliable IT services across the organization.

The role requires an Associate degree or equivalent IT experience, 3+ years in IT support, and foundational knowledge of Windows Server, Active Directory, and Microsoft 365.