Senior System Administrator - Remote IT Support Lead

Intelligent Technical Solutions; Metro Manila; Remote; PHP 1,143,000 - 1,368,000; Full time

Benefits offered by this job

Comprehensive Health Plans / HMO

Life Insurance

Flexible Benefit Reimbursement

Paid Time Off

Maternity/Paternity Leave

Paid US Holiday

Night Shift Bonus

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certifi c at

Job summary

Intelligent Technical Solutions is seeking a System Administrator to deliver remote IT support and maintain high service standards. You will handle issues from system updates to hands-on troubleshooting, supporting Windows, Mac, servers and network tasks.

The role requires 5+ years in IT support, familiarity with MSP environments, and the ability to work full-time in PST hours remotely. Strong customer service and attention to detail are essential.

Qualifications

• Five or more years in IT support or similar role.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper-V virtualization.
• Experience supporting Azure and Entra Admin Center.
• Basic knowledge of firewalls, switches and network architecture.
• Proficient with MS Office, Active Directory and backup software.
• Experience with MSPs is highly desirable.
• Active Server Certifications preferred.

Responsibilities

• Troubleshoot workstation OS and printer issues.
• Handle business and line-of-business application issues (e.g., SAGE ERP, QuickBooks).
• Manage M365 administration issues and server issues.
• Perform basic to intermediate networking tasks and on-call rotation.
• Escalate to technicians and support after-hours and weekends.

Skills

Windows troubleshooting

MacOS troubleshooting

Active Directory

MS Office support

Office 365 / M365 administration

Remote IT support

Customer service

On-call support

Tools

Windows Server 2016-2025

VMware

Hyper-V

Azure

Microsoft Entra Admin Center

Networking fundamentals (firewalls, switches)

Backup software

MSP experience

2nd-line escalation

Job description

Intelligent Technical Solutions is seeking a System Administrator to deliver remote IT support and maintain high service standards. You will handle issues from system updates to hands-on troubleshooting, supporting Windows, Mac, servers and network tasks.

The role requires 5+ years in IT support, familiarity with MSP environments, and the ability to work full-time in PST hours remotely. Strong customer service and attention to detail are essential.