IT Helpdesk Support (Mac & Windows) – Growth & Global Experience

Carabao Cloud Solutions, Inc.; Tayabas; In loco; PHP 279.000 - 446.000; Tempo pieno

Descrizione del lavoro

Carabao Cloud Solutions, Inc. in Tayabas, Quezon seeks an IT Helpdesk Support specialist (Mac and Windows) to join our offshore team serving U.S. MSPs.

The role focuses on delivering prompt hardware and software support, remote troubleshooting, and first-call resolution from the Philippines. You’ll assist users via chat, email, and voice, work night shifts and weekends as needed, and work onsite in Tayabas. English fluency and Mac OS knowledge are essential for success.

Competenze

• At least 1 year of IT helpdesk or MSP experience.
• Experience with remote desktop tools and helpdesk software.
• Familiarity with ticketing systems.
• English fluency in spoken and written form.
• Knowledge of Mac OS is required.

Mansioni

• Provide solutions to hardware and software problems in Microsoft Windows & Mac OS.
• Follow SOPs to resolve technical problems.
• Support via Chat, Email, and Voice using Microsoft Teams and Outlook.
• Install, upgrade, and configure software via remote access tools.
• Ensure first-call resolution through problem solving and effective call handling.
• Troubleshoot Mac OS and Windows Servers.
• Handle network issues, including connectivity, IP configuration, and VPN setups.
• Monitor and maintain network performance and uptime.

Conoscenze

English communication

Customer support

Mac OS knowledge

Windows knowledge

Night shift readiness

Strumenti

Remote desktop tools

Ticketing system software

VPN configurations

Descrizione del lavoro

Carabao Cloud Solutions, Inc. in Tayabas, Quezon seeks an IT Helpdesk Support specialist (Mac and Windows) to join our offshore team serving U.S. MSPs.

The role focuses on delivering prompt hardware and software support, remote troubleshooting, and first-call resolution from the Philippines. You’ll assist users via chat, email, and voice, work night shifts and weekends as needed, and work onsite in Tayabas. English fluency and Mac OS knowledge are essential for success.