Senior HR Process Optimization Specialist

The Hershey Company ROHQ; Makati; On-site; PHP 480,000 - 780,000; Full time

Job summary

The Hershey Company ROHQ is seeking a skilled HR process professional in Metro Manila to oversee the intake of HR service requests and drive improvements across the service delivery pipeline.

You will analyze HR service performance, collaborate with HR teams and managers, and leverage technology to streamline processes and automate routine tasks, ensuring high-quality internal service for the organization.

Qualifications

• Ability to align HR service delivery with organizational goals.
• Proven track record in applying Lean or Six Sigma methods.
• Strong customer-centric mindset when dealing with internal stakeholders.

Responsibilities

• Oversee intake of HR service requests, ensuring accurate logging, prioritization, and assignment.
• Identify process improvement opportunities and implement solutions to enhance efficiency.
• Analyze HR service data to identify trends, track performance, and inform decisions.
• Collaborate with HR teams, managers, and stakeholders to ensure service delivery meets requirements.
• Leverage HR technology to streamline processes and automate routine tasks.

Skills

Strategic Thinking

Process Improvement

Customer Focus

Change Management

Job description

The Hershey Company ROHQ is seeking a skilled HR process professional in Metro Manila to oversee the intake of HR service requests and drive improvements across the service delivery pipeline.

You will analyze HR service performance, collaborate with HR teams and managers, and leverage technology to streamline processes and automate routine tasks, ensuring high-quality internal service for the organization.