HR Shared Services Manager (Service Fulfillment Manager)

HRTx Inc; Pasig; On-site; PHP 1,200,000 - 1,500,000; Full time

Benefits offered by this job

Competitive Salary Package

Allowances & Incentives

Leave Credits

HMO & Health Coverage

Insurance Coverage

Performance Bonus

Career Advancement Opportunities

Job summary

HRTx Inc. in Ortigas is seeking an experienced HR Shared Services Manager to oversee service delivery across human resources transactions.

You will lead employee lifecycle support, payroll coordination, benefits administration, and process standardization to ensure fast, accurate HR services onsite. You will manage HR operations teams, monitor service metrics, ensure compliance with labor regulations, and drive automation opportunities to improve efficiency.

Qualifications

• 7+ years in HR Operations or Shared Services leadership.
• Strong experience in HR service delivery and process management.
• Background in payroll, benefits, and HR systems.
• Excellent leadership and operational management skills.

Responsibilities

• Oversee end-to-end HR operational processes.
• Ensure efficient and accurate service fulfillment.
• Maintain service level agreements and quality standards.

Skills

HR operations

Leadership

Process management

Service delivery

Tools

HR systems

Job description

HR Shared Services Manager (Service Fulfillment Manager)

Location: Ortigas
Work Setup: Onsite
Work Schedule: Monday to Friday

Job Summary

The HR Shared Services Manager is responsible for overseeing HR service delivery, ensuring operational efficiency, process standardization, and service excellence across HR transactions. This role manages HR operations including employee lifecycle support, payroll coordination, benefits administration, and process optimization.

Key Responsibilities

HR Service Delivery

• Oversee end-to-end HR operational processes
• Ensure efficient and accurate service fulfillment
• Maintain service level agreements and quality standards

Process Optimization

• Identify opportunities for process improvements and automation
• Standardize HR workflows and operational procedures
• Enhance service efficiency and employee experience

People & Team Management

• Lead and develop HR shared services teams
• Monitor team performance and service delivery metrics
• Ensure operational excellence and accountability

Systems & Compliance

• Manage HR systems accuracy and reporting
• Ensure compliance with labor regulations and internal controls
• Support audits and governance requirements

Requirements

• 7+ years in HR Operations or Shared Services leadership
• Strong experience in HR service delivery and process management
• Background in payroll, benefits, and HR systems
• Excellent leadership and operational management skills

Compensation & Benefits

• Competitive Salary Package
• Allowances & Incentives
• Leave Credits
• HMO & Health Coverage
• Insurance Coverage
• Performance Bonus
• Career Advancement Opportunities