Head of HR Shared Services & Transformation

Our Clients; Taguig; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Our Clients in Manila seeks a seasoned HR leader who can bridge strong operational HR leadership with technology and AI-driven transformation, overseeing HR Shared Services for a 200-person organization.

This role requires strategic oversight while staying close to the business to understand issues, drive implementation, and measure impact of transformation initiatives on efficiency and employee experience.

Qualifications

• Must have extensive HR leadership experience.
• Experience with HR technology and AI initiatives.
• Strong stakeholder management and communication.

Responsibilities

• Lead HR Shared Services and day-to-day HR operations for the Manila organization.
• Oversee Employee Relations and compliant handling of concerns.
• Drive HR process improvement, service quality, efficiency, and employee experience.
• Lead HR technology, automation, AI, and digital transformation initiatives from design through implementation.
• Partner with global, regional, and local stakeholders to align priorities.
• Lead, coach, and develop the Manila HR team supporting approximately 200 employees.
• Measure and communicate the business impact of HR transformation initiatives.

Skills

HR leadership

Change management

Digital transformation

AI in HR

Tools

HRIS

Automation tools

AI platforms

Job description

We are looking for a seasoned HR leader who can bridge strong operational HR leadership with technology and AI-driven transformation.

This role will lead HR operations for a 200-person Manila organization, with a strong focus on HR Shared Services, Employee Relations, service delivery, and employee experience. Beyond day-to-day HR leadership, the ideal candidate should have a proven track record of personally leading HR technology, automation, AI, or digital transformation initiatives that improved efficiency, quality, or the overall employee experience.

We are looking for someone who can operate strategically while remaining close enough to the business to understand the details, solve problems, and drive implementation.

Key Responsibilities:

• Lead HR Shared Services and day-to-day HR operations for the Manila organization.
• Oversee Employee Relations, ensuring consistent and compliant handling of employee concerns and cases.
• Drive HR process improvement, service quality, efficiency, and employee experience.
• Lead HR technology, automation, AI, and digital transformation initiatives from design through implementation.
• Partner with global, regional, and local stakeholders to align HR operations and transformation priorities.
• Lead, coach, and develop the Manila HR team supporting approximately 200 employees.
• Measure and communicate the business impact of HR transformation initiatives, including improvements in efficiency, productivity, cost, and employee experience.